We had a function we had to be at at 2pm, i called during the week she said i could check in after 1pm for our rooms, i did not even need to go to the room just check in. The man at the desk told me he wasn't doing that and i needed to come back at 3. (We arrived around 2:30) We book there every single year and they have always allowed us to check in early, and i called in advance to verify as well we could check in.