Overall Ratings & Reviews Quality Inn & Suites Dallas - Cityplace

Sheets had stains, room was filled with roaches, I got a none smoker room once i walked in it reeked of cigarettes, toilet was dirty and shower hadn't been cleaned in a long time. After inspecting the room I checked out right away didn't bother spending the night. Gross facility will not recommend to anyone.

Nice and quiet

I stayed here on the premise that the pool would have been operational. It was not. I had stayed here over a week prior and they had stated the pool would be fixed on a Thursday. About 1. 1/2 weeks later I stay there believing that statement only to find out the pool is still not operable. There was only one towel in the room and no wash cloths to speak of.

smells bad and its dirty

The place is old and not well maintained. Smells

Staff was very helpful. Room was made-up each day. A reasonable Uber to the convention center. Breakfast was OK, just a bit sparce.

IT WAS NICE

The pool was green, and unusable. A staff member came into our room while we were there. The room had been cleaned, but the hotel and room were very gross and unkept. We did not stay - we felt very unsafe after the staff member came into our room.

Terrible experience, false advertising, pool has been broken a while, rooms smell terrible and marijuana being smoked around the property. Would Not give a refund.

Needs some repairs and some updates with the rooms.

Good! Was able to get a quick room for the night. Easy and simple!

Amazing

The bed was uncomfortable, it smelled musty, there is a roach in the shower, but most of all they still made deposit after saying it would be returned to my account within two days.

Bed was thin and you can feel the springs. Pool was dirty and closed. Sheets had a stain. Floor was not swept or mopped. No soapdish or place to put things in shower. Computer chair was broken and almost tipped when I sat in it. Location was good for what i needed. Parking lot felt safe. For a one night stay not a bad hotel but for extended stay the bed makes it hard to recommend.

Toilet didn't fill with water, but they fixed it. A little noisy. Breakfast was okay.

The room has a leak in it from the rain.

Everything was good about the stay except every time I go to that hotel they charge me $100 deposit that's not refundable for a week later it makes it kind of inconvenient

Excellent access and location. Simple and well priced.

I use to stay at this hotel all the time when it was a Best Western and it was great but now it has gone down hill. The carpet was removed and replaced with vinyl that was peeling all over the room. The paint was all peeled off the top of nightstand. Parking has always been a nightmare. Then the icing on the cake I go to brush my teeth and a giant roach with a bag of eggs is sitting on my toothbrush on the counter. Yet they have the nerve to charge a $100 deposit for a room that’s already falling apart. Only place was convenience and the girl at check in was friendly

It was convenient to the hospital bed was great