Check in no clerk (11:30 early check in) looked like he was sleeping and confused about our reservation. Failed to notify us of possible power outage. Power all night and hotel/staff completely unprepared. No backup plan other than place A flashlight at end of hall on nothing else. We had a predawn departure for a commitment and had to cancel. My wife lost balance/tripped in dark walking to unmanned front desk. I am going to cancel my membership (this was my first stay) and demand a refund due to incompetence.