Overall Ratings & Reviews Clarion Pointe Downtown

Good hotel.

Limited parking for the hotel capacity but the real issue is the area around and near the hotel is run down and unsafe due to the sketchy people and buildings,i got hustled for money just trying to walk down the street and also To the right of the main entrance to the hotel is an abandoned lot with large piles of broken glass and down fence right next to the sidewalk, again the hotel is fine but the area is not ok !

Great place. Clean. Updated rooms. Friendly staff. Breakfast was good, hot and full.

Clean room and really nice staff

Friendly staff, clean room, free parking

Area around the hotel is very shady, very limited parking, my shower didn’t work. I was gaslighted to believe the shower was perfectly fine afterwards. Was woken up at 5am from the dumpster guy. No alcohol for sale. 10/10 would not recommend. Waste of $200

Good staff but the place had lots of insects and flies We weren’t able to sleep because we were afraid and disgusted flies and insects

Good

Awesome staff, great mattress, clean, delicious breakfast

I enjoyed my night stay here. Beds are comfortable. The area is not the best.

We had a safe, clean and respectful stay. Staff was so kind and helpful

Staff were super friendly. Room was clean. Bed was comfortable. Breakfast did the job. The fitness center is a joke. You can barely fit in the room and there are no weights…just really large machines that have super limited functionality. The water bubbler in the fitness center didn’t work. God forbid if you wanted to do any work on the floor. The outside access was super quirky - one door didn’t work and the other was hit or miss. Hallways and staircases were pretty dirty.

The stay was acceptable just about...Check in no issues and they were very nice. The room was my issue ...The curtains were either moldy or filthy which was a bad first impression was also not happy they did not make the bed after I returned from meeting and was told we had to ask...wish I was told that at the beginning when arriving. Breakfast was fine ...but nobody was refilling tea or the coffee mates ect so we did without.. So 6/10

We needed something close to Upstate Medical Center and this worked well for us. Our room was clean and pleasant, the staff were helpful, and the breakfast was satisfying.

This property is not what is expected of the Clarion brand. I could not stay here!

Very friendly staff, especially the woman at the front desk

The property was fine and our room was clean. But if you need working internet (I was trying to work) this is not the place to stay. It constantly went in and out and did not ever have a strong signal. The front desk worker was super helpful and even let me go to several rooms to see if I could get a stronger signal which I did move to but it still was unstable and I had to end up hotspotting to my phone most of the time. So if this is requirement for your stay I would find a place with better connection. Also, the housekeeping skipped our room most of the stay even though I had verified they would be coming. I had to call each day and verify and even in doing that and being assured they would service the room that day they still did not come. The front desk was great and property is maintained but the internet was a definite issue for me bc I needed to work on this trip.

Subject: Concern About Room Cleanliness During my stay, I found that the bed was not properly cleaned; upon inspection, I discovered a piece of hair on it. I also checked the bathroom and noticed a few stains, one of which appeared to be blood. I spoke with the front desk clerk, who kindly offered another room. However, given the issues I found during my initial inspection, my anxiety level was too high for me to feel comfortable or expect to get a good night’s sleep.

The Staff was nice, however the Hotel is in need of renovations, large gaps in the doors, allowed fruit flies and other bugs to enter the room. This was not an "inside" hotel. I chose this hotel because it was close to Syracuse University.

Very friendly and helpful staff. The room was very clean and comfortable. Breakfast was excellent. I highly recommend it.