Overall Ratings & Reviews Macdonald Frimley Hall Hotel and Spa

Clean enough but slightly dated. Unfortunately some of the bookings for dinner and spa had not been arranged (later transpired a system update had happened). Most of the staff we interacted with were lovely and did a great job, especially Charlie at dinner. But just felt like it was running on very low staff and there weren’t many around on reception, bar or at the spa.

It's a perfect hotel for a single traveller. Reception is very helpful. The manager of the restaurant is very attentive. There was a great choice of breakfasts on offer.

I have stayed here a few times but it now looks very tired and in need of a refurbishment. The beds need updating as was not as comfy as when I stayed last year. The hotel was clean but the Spa was not, also in need of an update. It seemed less value for money as food and drinks have increased quite a lot but I would condufer staying again as the Receptionist told me they were about to update rooms and amenities. The breakfast was nice and had the usual choice of continental and full English.

Great

Tranquility and relaxation in an adorable Manor House surrounded by ancient woodlands, full of tweeting birds. Highlights include a 300 foot sequoia, top notch pool, sauna and steam room for wet time activities and fried potato scones at breakfast!

Very comfortable bed, but the room was quite small, and the air con doesn't work!! Breakfast room very tired, badly needs a decorating upgrade!! Breakfast hot selection good, but the continental selection wasn't good .... very poor bread selection, hardly any fresh fruit salad, so non hot food guests, would struggle for a good breakfast!! And no-one clears tables, to get rid of dirty plates!! No lift, so it's stairs only, and the fire escapes were left open, to allow guests in and out to the car park, but I'm sure that's not allowed!!!

Stunning location, very nice staff, great breakfast. My wife used the swimming pool and sauna which she said was very nice.

The property is pretty, but the room was in dire need of an update. Chipped woodwork, stains on the floor, bath had stains and large chips out of it, where the enamel was gone. Definitely in need of a large facelift. the cleaning staff were great, but other staff were nonexistent. The bar is a poor excuse of a bar, just a bar and a few seats in a hallway. there are no elevators, which made it difficult to carry suitcase up the stairs and no help was offered. The food was expensive, and the room service food was over proced and poor.

Really nice hotel, comfy beds and spacious rooms. Really helpful staff and easy check in process.

The rest is a bit tired and rooms small, net curtains need replacing & windows weren’t secure. Ellemis products fab.

Lovely hotel perfect for a peaceful night away

Good valve for money and nice facilities. Stream room not working but all else good

At check in, the receptionist did not speak good English at all. I also had to ask him what room number he had scribbled down. I reserved a table for 8pm and my colleague was running late due to traffic so I popped my head into restaurant to advise them. I went to the bar next door to wait and saw the restaurant lady popping in a few times. When we eventually got to the restaurant, she advised that we were too late for a meal. I protested and she reluctantly gave us a table. Not once had she advised that the restaurant would close by a certain time. I had to wait about 10 minutes to be served in the bar, 1 member of staff on a go slow, not all his fault because only 1 card machine shared with restaurant to take payments ( no offer at check in for a card deposit), no Peroni draught which was like that 12 months before, just a glass over the pump, a bit like Fawlty Towers really. The food that we had was nice enough and the room comfortable

Convenient location and quiet

The staff were brilliant however the overall experience of the stay was hampered by the poor quality of the facilities. On arrival the first challenge was parking with no free spaces and people resorting to any space including double yellow lines to park their cars. Then when checking in we were informed of the family swim sessions which on the days we were checking in ran from 4-6pm and then the next morning 9-11am. This meant the key times between check in and checkout had busy pool sessions and the spa facilities were very busy. The showers in the changing were poor quality with 1 of the 3 not working. In the room heating was challenging and there were only 2 accessible plug sockets in the whole room. The shower in the room had broken controls and inconsistent water pressure. I feel like the hotel tries to pitch it as higher quality however the facilities are not well maintained.

Very beautiful period details and luxury feel

Really great staff. Comfortable bed. Room was a little small but sufficient for our short stay. Good selection at the breakfast buffet.

Unfortunatly the poor quality beds and the relentless heating of the rooms and corridors made getting a good nights sleep impossible.

Comfortable and quiet room. Well appointed. Staff are always nice here. The food menu I find a bit limited and not great value. A bit reliant on the fryer. The location is good - great for RMAS. The really great feature is the lovely pool.

It was a quick stay with a spa for my wife being the aim. We were let down unfortunately, not by the hotel as that was amazing but by the team in the Spa.