Overall Ratings & Reviews Four Points By Sheraton Portland East

Smelled rotten! Foul smell

Had a nice time

Quiet place just off the freeway to pull out and sleep. Just what I needed

Very easy checkin and out

Clean

The front desk people were rude. They would cut you off while i was speaking, were not friendly, and simply look annoyed. I understand they deal with alot of people, but they do not need to have that attitude against everyone, especially when im talking respectfully to them.

Very comfortable, great hospitality.

Wonderful stay. Great conference room.

Great place thx!

This hotel was fine

Very helpful room was clean

Dirty and disorganized. Couch had holes in it. Staff are friendly though.

I like it

Lobby smelled like a dirty diaper. No hot water in our rooms.

After my reservation online u calles pcer the hotel. To verofied my reservation for 2 rooms. And i formed that i will showep up late nigtj. After 1:00am on 03/01/2025 vecause i wasdrivi ng 5 hours far away and depending on trafic and snow passes. The front desk Lady Mentioned that it will be fine. The only thing I will do, when i arrive push the rigth bottin to request access and i asked the lady to write a note fir rhe nigrh staff to sxpect me. She asseres me rhst she weite rhe note. Then when i am arrive the guy/nigrh shift . Told me that he cancelled my reservation. Vecause i am noe showed up. I told him that i informed the hotel that i will arrive late. He told me thst he can not do anyrhing about and the only thing i have to do another reservation and pay there. I told him thst i was paid fir 2 room why i have to pay again. He told me vecsuse i called your reservation. I told him . That was your mistske in cancelled. I told him to find the note where o informed. And he repited again you have to pay agsin i asked him. That i need to talk with jos superviser. He told me. I will call her and ask. And i was waiting there until 6:00am. And he told me that his superviser told him that i have to pay for thw eooms there because it will be a new reservation. And the supercisor will call the theid party where i did the reservation to give me my miminey back. And now i need hotel.com to help me with this the roblem because i am being charges twice for 2 room i ended paying 4

Straight road drive to airport. Clean and safe.

Good and clean hotel

Everything

The room was nice and the bed was comfortable. The heater wasn’t noisy like most hotels.

This was a great stay although I wouldn’t have loved it if I didn’t have family to visit. My only large complaint was that the AC/heating unit made a squealing noise. Of course, I didn’t notice until the middle of our first night and by then, I knew we would only be sleeping there and with family the rest of the time, so it was not a huge deal.