Overall Ratings & Reviews Hampton Inn and Suites Rochester/Victor

One of the Queen beds in the room was broken. Half-eaten candy bar left in the fridge. One air conditioner was not working. Elevator was out of order and we had to be moved to the 2nd floor.

The only thing that would have been more convenient would have been a refrigerator in the room.

Needs more parking

We were there for a short time, but this is a large hotel without feeling crowded. The lobby and courtyard are so cute and a great place to enjoy the included breakfast!

I had requested a handicap accessible room, and the room was perfect. It was located on the first floor, was very spacious, and the bathroom was well equipped.

2 things I did not like was the pool area. Those stones on the floor are all loose and they hurt when you walk on them. Second the bottle of body lotion is so high up the wall you couldn’t reach the pump to get any if you wanted too.

Very clean, helpful friendly staff

Excellent would stay again

We like the location of the hotel. We have stayed here a few times, but this time was disappointing. Our room was not cleaned every other day and the front desk employee who came to give us towels was not friendly. The a/c made loud noises and our request at the front desk never was resolved.

Clean, quiet, safe and had a beautiful courtyard and fireplace.

Sink won’t drain, toilet clogged, shower doors won’t close. Woke up to loud banging in the hallway.

Clean and great breakfast! Gym had good treadmills and lots of towels!

Nice staff, clean hotel, easy parking, decent food

We checked in late (@2 A.M.) and the attendee (Larry) was very accommodating. Larry also helped my family out with a few mishaps. My daughter was graduating from Nazareth University, and we had forgotten some things. He was very helpful. The breakfast staff was AMAZING! We've stayed here on at least three occasions, but this one was meaningful. Everything was so convenient that we walked everywhere...Wal-Mart, Five-Below, and the sushi restaurant that was literally a walk across the parking lot. It was a great experience.

Lovely

Beautiful property

The place is so maintained, friendly service in person and over the phone. The room was very accommodating to my daughter and her friends for her birthday. The hot tub and pool were clean and relaxing.

It was a nice hotel and we enjoyed the hottub

Great pool and jacuzzi- both warm. Flooring in pool area safe (not slippery) but hard on one’s feet. We will be back

Quiet area away from traffic. Easy access g from highway.