Overall Ratings & Reviews Extended Stay America Suites Charlotte University Place

Not as advertised, room had to be changed due to cleanliness and issues. Claimed to be undergoing construction but that was not listed on the site. Poor lighting leading up to hotel. Hallway smelled like smoke, food, and poor ventilation. Elevator stalled. Grab and go breakfast was placed on table at front entrance but site stated otherwise. Front desk workers were great. I will not book here again.

The rooms were clean and the staff was nice/ friendly. My only problem I was concerned about the people walking in and out of the hotel. One man approached my daughter and asked to use her phone because he was trying to reach somebody in the hotel and the hotel wouldn’t let him use the phone.

When my husband and I checked in, there were people sitting on the floor in the hallway. Many of the guests were very loud. As it was late, we decided we would give it a try anyway. We got to our room and immediately found 3 cockroaches in less than 5 minutes! I called Hotels.com to get out of this stay and was promised a full refund. The front desk clerk promised a full refund as we were leaving. Extended Stay now says it is their policy to charge for at least one night so after only 5 minutes, we are out that money, plus we had to pay to stay elsewhere. Besides the cockroaches, the room was dirty, paint was chipped off the walls, the wood furniture was banged up badly. This hotel is not even worth the 1 star I had to give it since 0 stars was not an option.

I just want to know honestly who approved for this ROACH INFESTED hotel to still be standing ! Stayed here for 3 nights and within the first 8 hours was READY TO GO! The rooms were dirty. The entire staff other than CRYSTAL (hope I spelled it right) was HORRIBLE ! Me and my family had to switch rooms within our stay because of the roaches. The hallways smell like piss and a lot of other unmentionables. This was definitely not worth $350 . More like $40 a night! I do not recommend this hotel for anyone ! DO BETTER

Hotel smells like dogs. And maintenance walked in on us while sitting in the room. Didnt knock just unlocked the door and walked in.

The management and staff were very kind and helpful.

Great staff

Hotel is run-down and in need of rennovations. Hallways smelled and carpet is filthy. Room had damaged countertops and drawers. Stains in sink and tub. Bugs in bathroom. The so called "breakfast" was a thermos of coffee and bags of instant oatmeal.

Did not get house keeping the whole time I stayed. The employees was very helpful.

Great Stay !

Great overall experience

The staff is very friendly and helpful

Good place

Not as advertised! The ice in front of the lobby was not salted and thus very unsafe. Front desk receptionist was unsupported and overworked by management to the point of rudeness. There was no breakfast offered, free or otherwise, and no refund offered after not providing the advertised service. No cups, ice, or other amenities except for soap & towels - even though there was a full kitchenette. Bed mattress was worn out so I constantly felt as if I would roll off the side. Kitchen counter and walls needed repairs. And, we were charged a $150 deposit, for which I expect a full refund, even though I specifically selected this hotel since it did not say it had this practice. We could have stayed across the street for a better price and better service. If the room hadn't looked clean, we would have left.

A great area for shopping. However the room was clean, but the elevator and hallways needed a serious cleaning. It smelled.

I never leave reviews I stayed here just for 1 night immediately seen a roach on the dresser, front desk lady was never is at the receptionist always in the back, man sleeping in lobby, no hot breakfast just granola bars muffin & coffee, heat didn’t work in my room needed a quick place to sleep so not to upset but wouldn’t stay here for longer than 1 night

I reserved a room, tried to check in, was told there was no room's available

Overall room was clean. But, management needs to inspect each room after someone leaves. In my room the leather faux recliner need to be replaced, it was cracked. Also the ironing board was broken, it wouldn't stand up.

The hotel itself was good. Clean. Bed was comfortable enough. Needs more blankets. Friendly staff. However when we arrived there were several police and obvious issue going on. We are from 13 hours away so asked what was going on. Said nothing. Then as they brought someone out on Handcuffs the staff member swore and then said they couldn’t tell us anything. Had to be professional they said. Well that was not possible now. We decided once that was all over we would see the room etc first, which was fine. No further sissies and the area was beautiful and very convenient. Said they had breakfast but there was nothing, and no coffee in room or anything. Also still Waiting for my security deposit to be refunded.

First room I was there 45 mins before roach showed up. Moved to a second room with hair in the shower. All they could offer was another room but I was overwhelmed. Ended up cleaning it myself. Activity is suspicious. Didn’t feel too safe, definitely have to stay mindful. Definitely don’t recommend solo travel here.