Staff incredible kind

A great little gem of a hotel, with extraordinary friendly staff, great amenities and in the middle of Saas-Fee. Gym is well equipped, albeit missing a rowing machine. Spa facilities are also amazing!

Excellent as always but the roadway outside was being “worked on “, so rather noisy during the day. But not the fault of the hotel!

Great food and a nice bar Nice spa area - pool and saunas Super convenient with access to ski rental etc Would be awesome if the kids club had more for older kids :-) We loved our holiday here!

Overall very good. There were a couple of maintenance issues I raised with our room which unfortunately weren’t resolved during our stay (eg bath plug was not operating so bath could not be filled). There was no follow up on this to keep us informed. There was no turndown service which seemed a bit odd for a 5* hotel. Otherwise, everything was great and it is a lovely hotel.

The regular hotel shuttle to the front de neige and back again is bliss. Extremely helpful driving team. They've created a good balance of luxury and amenability. The spa is splendid and the pool area very pleasant to be around.

Hotel was excellent, website undersells the facilities, huge spa, lovely team, and rooms great!

great location and service!

Beautiful Hotel! With great service tasty varied restaurants amazing spa in place sports shop best location in town! Highly recommend !!

Exceptionally friendly and efficient staff. The hotel is in a great location, with a fantastic gym and spa. We will stay there next time we visit this delightful village.

The property was extremely family friendly with something for everyone. Staff was welcoming and helpful in every way. Thank you for a lovely stay, and we do hope to be back.

Perfect balance of luxurious and indulgent without being too formal or stuffy.

Amazing stay, great staff and service. The room was super comfortable and with modern design. Spa and sport facilities were very nice, although the pool temperature could have been a couple of degrees higher.

Service level was far from 5 star. The property is very confusing. Food was excellent.

Excellent hotel, lovely spa facilities, good restaurant choices and well appointed modern but cosy rooms with wonderful mountain views.

Amazing place! The room was spacious, clean and the bed so comfortable ! I could check in earlier than expected and had a great time at the spa. The pool is huge and water was warm. The saunas area is so relaxing . It really is the perfect place for a weekend getaway, highly recommended.

In general, we love the place, but unfortunately two members of the staffs ruined all the pleasure of our stay by simply being incompetent and rude. We loved the modern traditional style of the hotel. The spa allowed us to relax after a long day of ski. The service at the Italian restaurant was outstanding in contrast to our earlier bad experience at the bar. de

Very friendly staff, great location, completely refurbished (2019) hotel.

Great hotel. Very good rooms and spa. Great breakfast. We were nit happy with the service in the restaurants. Too chaotic and not good trained staff, constantly missing something asking again and not corresponding to the price of the restaurant. Next time, we will stay here but eat somewhere else.

Good location, good service and breakfast was very good. Cons, the room had glass wall for the bathroom which made privacy for a family not possible also a mirror was placed within the room to reflect just the shower and bath area to entertain any members that was in your room while you tried to freshen up. Please be aware the rate on Expedia for a family is not captured and you will be paying more.