The service was very good

There was no body at the desk, majority of the time. The elevator was broken. The pool was closed. Which is one of the reasons we chose to stay there was to use the pool, but it was out of service. And the entire hotel smelled of weed when we went to check out there was no one at the desk. We rang the bell a couple times and no one came. Finally I just put my room cards by the computer and walked out.

There was foul odor in the hallway. The elevator did not work. The shower only had one stream coming out of the head.

We did not get the room we had requested and needed. The alternate room was not adequate, hotel was dirty, towel bar was falling off the wall, and staff wasn’t helpful. We had to leave and could not even stay.

The room was good exaclty what we were looking for Thank you for a great stay

Worst experience in my life.....sheets were not clean with stains all over them. Bathroom door had no knob to get in or out. Smoke detector was missing. We were greeted upon arrival by what appeared to be a severely impaired homeless woman who was wearing no shoes out in the snow. She later appeared on the second floor and begged us to borrow our phone. We woke up at 6:30am to an overwhelming smell of marijuana that permeated the room.

Shower was low pressure fan in bathroom not working toilet was very short valence on window falling down

Room reached like weed every day and the room cleaners would take all your towels every day and not replace them.

Staff accidentally gave my room to wrong guest but we didn’t know until I got into room. Did remedy but it to 20 minutes

The property is in need of a serious update/renovation. It was fine for a night, but we wouldn’t stay again. Not in the best part of town either. The whole area in general, but especially the hotel reaked of pot. Modern day problem, I know, but I personally don't want to smell it. Our towels I’m sure were clean, but they were stained. Just needed some help.

Hahs

Pool was closed, this was the whole reason we picked here. No discount was given. Kids were so disappointed. Room was not clean, dusty, musty, and no lock on the door! A tissue in the peep hole!

The staff was very nice and helpful. The downside of the stay was that the breakfast provided had some issues with the pancakes and gravy that was provided. Both the pancakes and gravy were sour. We don't know of it was because of the preparation of the batter or that they had spoiled prior to serving. Either way, we could not eat those items, however the rest of the eggs and other items were ok. Additionally, the pool was not available to use and has been under repair since January 2024.

Key card never worked. Pool been closed for over one year

The gentleman on duty was extremely polite and kind. He was also very helpful went above and beyond to help me try abs receive a refund because I had a family emergency. This is not a reflection upon him. There is blatant illicit activities occurring at all hours of the day and night and the room was not very clean and the area did not feel safe but the location is very convenient being directly across the street from the airport. The refund the gentleman started for me has yet to be finalized. When I called to inquire I was met with a very rude manager who refused to give me their name and told me I had to deal with it. I would not recommend staying here.

The hotel was clean. Although the pool was closed by the Health Dept. due to a bacterial bloom. So there was that. This is a real Mom & Pop property. I see they are doing their very best & working very hard. The room was very clean & that's what's important to me. The free hot breakfast was typical, but good. Well presented. The check-in was slow. Everyone wears multiple hats. At one point, I believe the desk manager went up to the room to help his wife finish getting it ready. The price as right & they were very nice people.

The indoor pool was not open and that was one of the things we booked for. I accidently booked one of the rooms for the wrong day and they absolutely refused to change it or give a refund, so I ended up paying for one of the rooms for two nights, you would think they would be a little understanding foe a mistake. fitness center had limited hours and was unavailable in the morning when we like to work out. No ice buckets in the room. Hot water was almost nonexistent, and the water pressure was bad. Breakfast was pretty good and they offered a little more than most hotels do.

OK

No smoking on the oremises but the smoke smell was significant. The beds were hard.

Convenient to Notre Dame campus.