Overall Ratings & Reviews Best Western Rock Hill

Fast easy check in. Room was clean spacious and comfortable.

Would not stay here again.

Nice friendly checked in building is old but nice clean. and location excellent from hwy 75

Property and rooms were clean. Staff was very friendly and accommodating.

Nice clean and great breakfast! Staff was friendly.

I’d like to leave a fair and honest review of this location. This location had a 8.9 out of 10 on review sites. This seemed to be an extremely over hyped score for what we experienced . For the area this was by far the nicest place to stay, but it was a 6 at best. It looks to have been semi renovated recently which is a plus, cons, the bed was one of the worst we’ve had in years, with a singe king bed we had four very tiny lump old pillows and frankly got no sleep the two nights, between poor bed and the room being very stuffy even with the ac set to 66. The room smelled of old smoke and musk, I had to spray it down with sanitizer spray and then it was tolerable. Other cons, the breakfast was the worst we’ve experienced, for reference we’ve traveled to about 14 cities in the last two years on weekend get aways, the breakfast meat was the lowest grade available and we ended up not finishing it, the waffle got stuck to the iron after spraying with Pam still and we have to pry it off into crumbles. On a positive note, the pros included a comfy clean blanket and sheets on the bed, the rooms were on the larger side though the bathroom door was too big, so you could not have more then one person in there. The water pressure was great and the soaps smelled good. If you need a cheap place to crash and don’t care about the breakfast this might fit the bill and is the only inside room hotel in the direct area. But if you have an extra $50 a night find a Hilton garden inn or something.

great breakfast

This was not a happy reservation. Before I made it, I called Best Western Customer Service and was told that if I made the reservation on Hotels.Com I could use a Hotels.Com gift card. I did that and have the confirmation with the Hotels.Com identification. When I appeared at the Best Western in Rock Hill South Carolina I presented my gift card. The clerk who had barely understandable English called his boss and after 15 or so minutes of them discussing the gift card, I was told they would not accept it. I looked to my left and saw a notice of all forms of credit that were not acceptable, Paypal and Venmo were on the list as well as close to 2 dozen others (I have a picture of the list) but Hotels.com was not on this list. I told the clerk that was not what I agreed to and after I went elsewhere, he charged me for the room anyway. I have notified Hotels.Com of this failure to accept their card and will stop payment of that charge..

It was amazing.

Nothing

It was clean

Liked everything. Will definitely stay there again.

Great place for overnight trips. Comfy bed and quiet room!

Very friendly. Room smelled a bit like dog. You should offer pet free and smoke free.

The lady when checking us in was barely talking to us and acknowledging our stay. She did not give us any information on anything. The area around had interesting people just wandering and it felt unsafe to leave anything in the car. The rooms were dirty when we got there with trash in random corners like it hasn’t been thoroughly cleaned as well as the beds had no support from pillows. It was basically a cluster of sheets in the pillow cases with how clumpy they were and no one in my family slept good that night.

Very clean and most of the staff were friendly and accommodating

Shantel was absolutely amazing. She worked the entire weekend and was right on top of all of our needs. Made the stay an absolute pleasure.

Nice place to stay overnight. Hotel was clean, room was nice and breakfast was good. The outside area was ok, but grass should have been cut.

This hotel is the cleanest, safest & has easiest access to the 77 with the best hot breakfast of anywhere I've ever stayed. The price of stay is half of I normally have to pay for this quality.

Just an overnight stay. Breakfast was just okay the waffle was good though. I will probably consider it again if I’m ever in the area