Great customer service

Victoria deserves a high merit award for her amazing customer service. My suite was quiet, clean and cozy, I felt like I was home. I highly recommend this hotel for all affairs short or long stays. Will be looking forward to staying here again.

Window on first floor not secure from alley and unlocked. Very loud noise from hallway. Water said to be unavailable 9am to 6pm.

Instead of a 2 bed, suite the only available accommodation was to serve for a one queen bed. There was no breakfast available. I was very disappointed in this place

Nice room and hotel. Gym had what we needed also. Would stay again

The room was clean and large. The front desk was very friendly and accommodating to our needs.

Room we were issued at 10:00pm he had not been cleaned. Bed was still unmade and dirty towels were in the bath. Had not been serviced Next room was just soso an smelled of marijuana

Nice staff and convenient location. Smells in room, including cooking odors. Some noise. They charge you $5.30 per day for parking, which is not shown on Hotels.com or on their own web site. I was not told about this when I checked. No other hotel Naperville/Warrenville has ever charged me for parking.

The area for this hotel is nice and quiet. The staff seemed nice and were helpful. But the suite could have been cleaned better. My sheets were dirty

Beds are good, convenient location, nice staff. Can be noisy. Lots of smells, including cooking from other units. Towels will not dry out,but desk will provide clean towels. Laundry now requires that you download an app and put money on an account in order to use washers and dryers. Seems cumbersome to us, so we just waited until our next hotel that had a fast coin op machine, for less than half the cost of Sonesta laundry. Desk told us after the fact there is a $5.30 daily charge for parking, which I did not find anywhere when booking. No other hotel in this area has ever charged us for park8ng.

Great staff and settings

It was my first time staying at a Sonesta, and I literally called my wife and exclaimed, they have a fridge, microwave, dishwasher, stovetop and large workspace!!!what?! I travel all the time for work and we travel often for pleasure, and I have to say that this was the best amenities for an affordable price that I have ever encountered.

The property seems tired and not well maintained. We received no housekeeping services while we were there for three days. Front desk staff was often absent. Many rules seemed designed for protection such as no public restroom in the lobby area — which inconvenience guests who are staying there. There are many other better options in this safe suburban area; we will choose another next time.

It was nice and comfortable. Allowed pets so that was nice. There was a few pink stains on the bathroom counters and carpet but other than that it was clean and comfortable!

Staff was very friendly and room was clean and spacious

Felt very comfortable staying there...was first time ever being in Chicago

ky

Hotel was generally clean but needed some upgrades and repairs.

Very nice place

Over all very good, our only issue was noisy guests above us at 3am.