Overall Ratings & Reviews Sonesta Atlanta Northwest Galleria - Marietta

We stay one night, but excellent service, clean rooms and quiet 👌10/10

I loved the shuttle. The bed could have been firmer.

THis was a miserable experience. A 45 minute wait in line to check in. ONly one person at the desk- another standing around doing nothing. When I finally got to the front of the line, I was told that the clerk would check in two others first. Then, There's the Resort Fee of $34 per night - FOR WHAT? Its NOT A RESORT - just a pretty average hotel. Then there's the $17/night parking fee - FOR WHAT? AN open air parking lot that's not patrolled? PLease. Then there's the staff who don't care. then there's the advertised price for hte breakfast on the buffet that's $16, but when you get there, it's $21. Then there's the exercise bike in the gym that doesn't work. Then, there's the water cooler in the gym that doesn't work. Then there's the skimpy breakfast buffet htat uses fake egg poweder instead of real eggs - I get that at Hampton Inn, I expect better at Sonesta. Overall, this place is NOT WORTH IT, and a miserable experience. I won't be using this brand again.

Nice room. Enjoyed the stay but make sure the bathrooms are cleaner please

HUGE FIASCO WHEN CHECKING IN…..first, I was told that my room woild be ready by 1500 then to find out that there were NO rooms ready even after check in time….front desk started a check-in “list”…..HUGE LINE OF PRETTY PISSED OFF PEOPLE NOT BEING ABLE TO CHECK in…..Checked in WAAAYYY PAST 1600 which made me late to an engagement in town…..terrible!

Hotel was nice! The woman at the desk checking you in was horribly rude! We arrived for check-in because we are told we could check in after three. We were then told the room was not ready and to come back at four. We came back at 4:45 and we told again the room was not ready. There were multiple people in the lobby saying that they have been waiting over two hours for their room! We understand having to wait but the attitude and how we were treated by the woman doing the check-in was uncalled for! We had a wedding to get to, and we’re unable to get ready in our room. She didn’t seem to care, she did not offer any solution to the problem! This morning on check out, the same woman was there, and we received the same attitude from her as we did last night. She didn’t ask how our day was. She didn’t ask if we needed anything. There are many options in the Atlanta area that we had to choose from. We probably won’t be back till this one.

Nice hotel

Toilet didnt flush at all. Room was clean and tidy.

The property is very nice itself, but when we checked in at 4 PM, we were told the room would not be ready for another hour and a half. My husband was meeting me at the hotel so that we could go to the Braves game and because the room wasn’t ready, he had to change in the lobby bathroom. We had to leave our bags in the car while at the game. We found out later this was due to a staffing issue. Overall the stay was pretty good. The best part about this hotel was Miss Carolyn in the dining area for breakfast. She was so welcoming and accommodating to everyone! It was obvious that she really enjoyed the work she was doing and enjoyed meeting new people.

The check in at 4 was supposed disorganized. The lobby was full of people who had checked in but rooms were not ready. There was a list of people that they would call the name when the room was ready. After waiting an hour I checked and they forgot to put my name on the list. We went ahead and went to the baseball game and got our room when we got back.

Nice place. Only down side was balcony on store levels can’t be accessed. I’m sure it’s because of jumpers or some kind of law.

The property was nice and quiet. Staff was helpful and friendly.

It was a restful and peaceful trip

Very good. Just expect to pay an extra 100 on top of what you think you owe

Upon arrival they said my fo

Na

I had the reservation, Paid Expedia for the hotel NON-Refundable reservation, Hotel didn't honor my paid-in-full reservation, had to wait in the lobby for 2 hours to find another hotel UNBELIEVABLE

The internet was down the entire two day stay. The front desk gave out a phone number to call, but I didn't try it since another guest told me he never got his call answered. Why would it be up to a guest to let someone know a repair was needed? When I made the reservation I requested a room near the elevator due to my wife's limited mobility, but there were only two rooms on the floor further away from the elevator than our room. In the hallway some floorboards were falling away from the wall, indicating deferred maintenance. I was there for a pen show. People who came to the show parked for free, but since I was staying at the hotel I was charged $34 for parking for two days.

Fast check in, very nice, friendly, and professional. Rooms were very clean and comfortable, properly organized with essentials.

My flight got delayed so I didn't arrive to the hotel until 3:30am. There was no one at the desk. After waiting for 10 minutes I called thinking maybe they were in the back and would come out. I noticed a security guard on the other side of the lobby on her phone so I asked if if she knew where anyone was, and she barked at me "what are you trying to do ma'am", and I explained my flight was delyaed and I just wanted to check in so I could go to sleep. SHe reluctanlty went to search for the front desk employee. After another 20 minutes someone finally come out and I got checked in. The room and bathromm lighting was incredibly dark making it very hard to put makeup on. The bartendar would dissapear from a full bar for 15-20 min at a time. The staff was pleasnt, once they finally help you but definitely no sense of urgency. I will not stay at this property again.