Overall Ratings & Reviews Holiday Inn Express KANSAS CITY - BONNER SPRINGS by IHG, an IHG Hotel

It was very clean and quiet

The double queen room was very spacious. It was immaculately cleaned. The beds were comfortable. Breakfast was amazing with lots of variety and choices. The staff were all friendly, welcoming, and consistently helpful when we needed anything. The hotel is beautiful. Highly recommend!

The staff and room was great .. ty so much… and the breakfast had lots of choices

Stopped for one night driving thru. The hotel is nice enough, but we both found the bed too hard and the pillows too soft - first time I can recall us both having a poor night’s sleep for those reasons.

Spacious, comfortable rooms and excellent breakfast!

Room was clean but shower was terrible and you could stick your hand through a crack in door into the hall i could see people walking by our room

Nice hotel however busy highway right behind it and we had one of the back rooms. Did not sleep very well with all the noise from highway all night long.

Located off the main highway in a convenient location.

Only thing we noticed was a slight bulge area on the floor like uneven concrete

Friendly staff. Easy to reserve. Nice location. Breakfast nice. I felt the table could have been cleaned off better. There was no decaffeinated coffee available in the dinning area only in the room. My 3rd drawer was jammed in my dresser. Otherwise it was a nice getaway.

Noisy traffic all night!

Not many restaurants but good

Staff didn't keep one family from terrorizing by kids running, slamming doors arguing outside of my door.

Overall is good.

We were on the even side of the hotel, right by a freeway. It was very noisy.

Made reservation online and room was ready when we arrived within an hour. Room was very clean and comfortable. Slept well without noise from other rooms and we were right across from the elevator. The free breakfast was very good compared to other hotels — delicious Mexican omelettes, sausage, cinnamon rolls, yogurt, juice, coffee, cereal, pancakes, chocolate milk and more!

The staff is very friendly and personable. Our flight was delayed and I called to let them know. They greeted me and had the room ready. Continental breakfast had a great selection to choose from.

Excellent staff. Location close to renaissance festival was a major plus.

Staff average, room clean, beds comfortable, decent breakfast, tiny pool that was closed the first day, slanted floors like a fun house, traffic noise from the highway sounded like an airport.

Good, safe place to stay. It would have been nice if they had had decaf coffee available at breakfast area.