Overall Ratings & Reviews Extended Stay America Select Suites - Raleigh - Cary - Regency Parkway S

We got there at 9pm for a one night stay, got given a room, and when we went to said room some guy was just furiously masterbating in said room, go back down, get new room, new room had no towels, rags, ok go to desk, desk is closed called the line for the hotel service, absolutely rude service from them blaming us for not having the hotel room ready, got towels and rags from the wonderful manager there, no soap, shampoo or anything go through that whole process again, but the person on the phone was even worse honestly wouldn’t stay here again .

We checked in, the room was missing bedding for the sofa bed. Called front desk, they took care of it right away. The hallways had an odd nasty smell to them. The GFI outlet in the bathroom was broken and we forgot to notify the front desk, so if you read this, the outlet buttons were cracked and not functioning. Otherwise the room was clean, and did not smell. We only spent time in the room to sleep as we were attending a family function in the area. It was satisfactory for our visit. Thank you

No coffee at all and old smell odor. No snacks of any kind

My stay was ok. A lot of noise from other guest in the room across the hall from me. The bed was hard and the ac unit was super loud. The ac unit sound like someone drilling a hole in the concrete

Solid place to stay

Solid property and service

Over priced ..rude staff

Too far from business retreat. Could have at least one knife, fork and spoon to handle takeout. I was not in House enough to warrant purchasing plate/utensil package. Had good bed and good TV. Wireless was sketchy within the apartment.

It was dirty. Absolutely no amenities. No coffee maker. Toilet leaked at base on floor. (Have pics)

Not a family hotel. Spoke with a few long term residents currently using hotel vouchers to cover their cost to live there full time. Hotels should list important details like this on their sites to ensure families know what they sign up for.

The stay was great, and convenient to my job. Staff was great and will stay again

Business trip and met my needs

Nice place to stay

If you enjoy having to do everything yourself to get any service in a hotel, and like a hotel that has zero amenities, then this hotel is for you. This is our second time here, because of its convenient location and cheap price. During this stay, they have taken away the primitive " grab and go breakfast" they served last time. There is no more coffee in the lobby. The in-room kitchen has nothing - no water kettle, coffee maker, cups or glasses. There is no tissue box. Rely on toilet rolls if you need. The television was not working. I approached the front desk and they couldn't do anything, apart from giving the phone number of the service provider. I had to call them myself to trouble shoot. I spent 10 minutes talking to them, finally discovering that the cable connector in the wall has come loose. Isn't this the job of the hotel staff? When it comes to toiletries, the only item present was a single soap. No shampoo or body wash. There is no hair dryer, I had to walk over to the front desk to get one. I understand the hotel is seriously under staffed, but none of this is excusable. I would never stay here again.

Our bathroom was not the cleanest. I had to ask for a trash can and reservations was made for 3. But they only wanted to gave us 2 towels and 2 wash cloths. When asking for a towel and wash cloth for the third person we were told they may have to charge. I had to explain that we had a reservation for 3 and they even copied our drivers license. He ended up giving us the towel and bath cloth but I felt like l should not have had to explain.

We had a wonderful time and got back to the room later than expected and had to call and get our room key override to get in the gentleman came quickly and we got in our room in no time I will be staying again

Excellent retreat for an excellent price! Awesome and welcoming employees, great rooms that include an oven, range, dishwasher, sink and full size fridge!

this place is discussing , so dirty they give you only two towels and if you get there after 10 pm you are on your own because there is nobody in the loby for any emergency or anything at all . i would satay away from this place , the street is cleaner than this place

There were no sheets nor pillow cases. General room cleanliness was poor with hairs throughout bathroom and toilet was not clean.

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