Very friendly staff

Where to begin. Did online check-in, provided credit card. Owed property $114.33 resort fee and taxes for three nights (for 2 rooms, $228.66 total. Expedia had been paid directly for the rooms when I reserved). Credit card hit for $689.46 9 hours before check-in. Complained at check-in, charge reversed and told fees/taxes would be waived. Ten minutes later, hit with $606.38 charge! Complained, charge reversed. Within 12 hours hit with $492.05 charge. Complained and put in dispute. Reversed. Next day hit with $385.55 charge. This one stuck and is now in dispute! Lost all water at 3AM first night, water back by 8:30 AM. Took shower 2nd night, drain of tiny stall shower is clogged! Some water on BR floor. Next morning told clerk I needed room made-up and drain cleared. Didn't happen. No towels, no drain cleared, nothing! They claimed you needed to request it, but duh, I did! My daughters room smelled so bad she asked to have it changed 1st night. Nothing available. Second night, nothing available. Finally, before last night of three-night stay, they made her move out of the room so they could "clean it" and gave her another room! Last day in lobby we started booking an Uber to LGA. Desk clerk said they worked with a limo service, $65 to LGA. At LGA driver asks for $82.50!!! No caffeinated coffee in room or at Breakfast. Ask at desk, "there is a delivery tomorrow". Next day, SSDD. Consider Subway or bench in Central Park before you choose to stay here!

Location near museums and Central Park, and convenient public transport to JFK airport are excellent. Hotel staff are welcoming, friendly and helpful. Local eateries were fair to good. However, remodeling of the hotel is still on-going. Room sizes are very small but not unexpected given the density of NYC and particularly the Upper West Side. We booked a "King, Executive" room which was worth it to us for our 5 night stay. Not fancy but the location and ease of access more than made up for it.

Bathroom very small and odd , air con very noisy, linens overwhelming smell of bleach and carpeting needs cleaning LOBBY furniture and rugs need cleaning and upgrade

I absolutely appreciated the staff and the location was perfect for my needs! I did have problems with the room I recieved (WAY TOO SMALL) and I felt I should have received a discount for being in such an uncomfortable space. When I requested a room change, it did not take place until next to the last day of my stay, which I felt was a missed opportunity for customer satisfaction. The carpets in the hallway were not in the best of shape and smelled stale.

Location was perfect for us - beautiful tree lined street, close to Central spark, subway and places to eat. The interior of the hotel is a dump! Carpets in the halls old and dirty, ripped shades in our small room, elevator fickle-used stairs and we were on the 9th floor. Staff is nice. On arrival no tags for our bags, woke up Monday am - hotel didn’t have water - couldn’t flush the toilet. This was corrected in a few hours. Breakfast was adequate but no coffee. We got a great rate but see the rates is way higher now. Pictures are not true to live.

The room is very small and very dated. The door didn't have the safety lock on it and there was no hot water in the shower in the morning. I didn't have time to ask for a room change- just had to deal. The guy at the front desk said, "Oh, that's not good." The room was clean.

Easy check-in. Great location. Our room(double and a twin) wrapped around the elevator, so it was a little loud.

The hotel needs desperate needs of update. The room & restroom are tiny. Staff are very nice and helpful.

The staff were very friendly and helpful.

I am not one to complain. I didn’t mind the dirty halls. I didn’t mind our TV not working. I didn’t mind the cramped space. I didn’t mind the trash and cleaning supplies in the hallways. What I did mind was the rat running in my room at 1am. A RAT IN MY ROOM. At first they said there was nothing they could do. They were fully booked and didn’t have any exterminator or manager on call. The staff member couldn’t even come look in our room because they couldn’t leave the front desk. They were able to move us to another smaller room a few hours later, but only because there was a no-show. They had no backup plan for something like this and our choices would have been to stay in rat room or go find another place to stay at 2am. No one from management has contacted me about this. The only thing that has been done is the third time I asked the front desk staff about getting in contact with management, they waived my “resort” fee. It was a great location, but I think a rodent free room outweighs that benefit. I didn’t get a picture of the rat in our room because I am terrified of rodents, but here is one of two dead rats we saw outside the hotel, along with many live ones scurrying around.

I can say the room was clean, bed was fine; rooms are very small, but I only stayed one night. Air condition worked, but very noisy. The hallways were not clean at all so I was glad the room was okay. .

Every single employee were more than friendly. I could'nt believe how amazing everyone was. It was much appreciated 🥰 Natasha and Pamela were next level. Thank you so much for making us comfortable and being so nice. It meant a lot! Customer service has gone out the window but not here❤️

“This hotel was absolutely horrible. It smelled bad everywhere, there were even rats in the breakfast area, and they only cleaned the room every three days. Our bedroom was unbearably hot because the air conditioner didn’t work, there weren’t enough power outlets, and the pillows were extremely uncomfortable. When we first entered the room, it hadn’t even been cleaned—there was trash under the bed. The space was small, suffocating, and disgusting. Breakfast was terrible, definitely not worth eating. The elevator was so slow that we had to use the stairs all the way from the 14th floor, which was exhausting. On top of that, the hotel is old, dirty, and ridiculously overpriced for what they offer. Every time we arrived, we found huge rats outside because there was always garbage piled up. I absolutely do not recommend this hotel to anyone—it was a nightmare.”🐀🐀🐀

Great locaton. Friendly staff

The most unprofessional, rude, incompetent staff I've encountered anywhere. I alerted the staff, and got confirmation, that my room would be ready even though I would arrive late at night. When my flight was delayed 12 hours, it took 6-7 calls before hotel answered. When staff answered, I again received confirmation my room would be ready. When I arrived at hotel I was advised my room wasn't ready. I promptly asked for manager, and woman at front desk began her belligerence stance. Told me I couldn't talk to her manager, made poor excuses for room not being ready, couldn't tell me when it would be ready. She offered I could leave my luggage at unattended front desk while I waited for the room to be ready. After more than an hour of waiting I inquired again about the room, and again no response. I then demanded to speak to manager, and she then revealed she had manager contact info. I asked numerous times why the room wasn't ready but didn't get response. More than an hour after being told that my room was being cleaned, I asked exactly when it would be ready. Woman at front desk didn't know, wouldn't ask cleaning person. She made NO ATTEMPT to resolve situation. Then after the room was FINALLY ready, I thanked her (what for I don't know.). And 2 minutes after being given keys to the room, I got call from woman at front desk saying she cancelled my reservation, would issue refund, and I would be escorted out of hotel by police! That is NOT Customer service. AVOID this hotel!

Good breakfast

Exactly what we needed.

A decent hotel near Central Park and The Dakota. The room was very small, needed a few updates and minor repairs. Elevators are small. Otherwise, it was good.

Limited breakfast choices.