Overall Ratings & Reviews Candlewood Suites LOUISVILLE AIRPORT by IHG

After check in, had to go to frontdesk and get bath towels as none were in the room.

All was essentially ok. I wasn't aware that the room wasn't going to be cleaned, but I've experienced this before. No problem, really.

Nice place to stay just a few days from the airport. The staff is friendly and helpful.

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Our room was clean and comfortable. The staff was very kind and helpful and friendly. We were pleasantly surprised at the large size of the room and the fridge and cooktop and dishwasher! Would love to stay nexr year if our school returns for the archery nationals!

This place is very quiet and clean. They are doing some reno on the third floor. Beds are comfortable and room was clean. Staff could have been more friendly but they weren’t rude either.

LOL

Upon entering my room, there was a used water bottle, spray bottle with cleaning solution inside, and a phone charger left on the desk area. The linen on the bed had grease stains. The staff on duty, acknowledge my concerns, but it seems as though someone had been I the room before I arrived and I was not pleased with the bedding.

It was nice and clean

Suite was great, water pressure wasn’t the best, could use a softer bed, but all in all it was good

A beautiful and clean place to stay

It was very nice but because I have a larger dog, they charged me $50 per day for no good reason. That’s called extortion.

I think there to up tight

It was just ok. The room did have a slight odor. I figure it was a dog smell since it us a pet friendly hotel. There waa not enough outlets by the bed either. Kinda weird when we got off the elevator on our floor that one whole wing was blocked off for construction.

Nice

Conveniently located in a quiet residential and business area

The air conditioner barely put out any air in the bed room . The refrigerator didn't work and several roaches were spotted.

We had a volleyball tournament to attend there in Kentucky. Frong desk staff was amazing. The next morning after checking in i wrapped up thr towels from the night before and asked for fresh ond they gave me everything but the body towels, they were drying. When i came back i saw housekeeping in the hallway and asked for 2 body towels. She reached in a basket, not her cart, and gave me 2 towels. I thanked her and went to my room. When i got back to the room i picked up the towels i got earlier and seen it was ants in the towel. I took the towels to housekeeping to she her and she just picked it off and flung it on the floor. She tossed the towels in that basket, yes the same basket she gave me the 2 body towels from earlier. I asked her why did she give me dirty towels and all she said was sorry. I went to the front desk to let him know and he offered to give me IHG points and a sincere apology. I will be contacting the corporate office tomorrow morning.

We had a nice quiet night!

Nice