Overall Ratings & Reviews Extended Stay America Suites Memphis Airport

Nice

They had a horrible smell at the property.

It was like an old run down motel.

I was robbed of my vehicle and the staff were kind enough to charge me an early check in fee which doubled my room cost. My guest was afraid to return to my room once they realized the staff was actually unable/unwilling to even ensure the gentleman who robbed me returned to the property. Which he did twice. They tell me I would have to leave as the knife I wear in my belt every day violates the their no weapons policy. How? They could not tell just that there is a picture of a knife in the sign. So. They was the managers reasoning.

Quiet and nice

Great stay

The staff is wonderful Mya the manger is very helpful her staff gets a standing ovation

My night stay was good

The room needs minor updates and fixes to receive a higher rating.

Wonder staff Craig Mya and Eric

I LOVED THIS EXTENDED STAY. ILL BE BACK

This was a breezy choice for our overnight stop in Memphis. The location and parking were super convenient, the surrounding area was perfect for walking our dogs, and Ashley made check-in and check out super smooth and sweet.

Shady individual going around looking in car windows

Shooting. Vagrants, people sitting at every exit. Not breakfast. I’m diabetic and I booked because breakfast was offered. No restaurant near to walk too. Had to uber or Lyft bec add use vending machine broke.

Very nice guest the rooms where nice and spacious

the staff were very nonchalant and didn't do didn't want to work the TVs was out of service the air did not blow heat and the water did not get hot

Very bad place to stay . The whole place smelled bad, loud customers. The place is not neat at all. Beds not clean. We checked in and less than 30 minutes we had to check out due to noise and the room condition. The General Manager was very nice and went beyond to refund us our money, she called early morning to found out why we left .

Truly a bring-it-yourself experience. Which was mostly ok. A simple, clean place. I was surprised though - no hangars. The TV took a bit of time to get to channel selection. Heating/cooling was good.

I am very pleased with the hospitality of employees in the leadership role(Mya, and others), and general staff.

I love the communication, and the hospitality of staff in the leadership role and general staff.