Overall Ratings & Reviews Clarion Pointe Bloomington – Normal near I-55 and University

Disappointed that we didn't get our room cleaned the 2nd day no towels

For the money it was oki, the breakfast was really pitiful.

The parking lot was full of potholes. The staff was amazing

It was good for what I needed.

wonderful friendly attentive people

It was just a stop over and served our need.

Ran out of hot water …. Not using this app again… too hard to make changes

It was very comfortable, clean, everything worked as it should in the room. Front desk help was outstanding! Close to eating places for dinner. Breakfast was decent.

There was no elevator. The breakfast was not great just cereal, yogurts, bread/cereal, and waffle machine. The said they remodeled the room was fine but the bathroom was not clean and there was spray paint all over the door. The hallways were iffy and there were weird smells in the hallways at all times.

It is a very very old building no elevator, the smell of weed when we walked in I think I got high just checking in. No parking spots available. For the price of a night it should of been maybe 80.00

The hotel has a odor, towels were dirty, some of the amenities did not work properly, and overall the hotel just looked nasty

I think the building looked run down, cracked glass on the door, not all doors were working to get in and out of the hotel. It didn’t look too appealing for the price we paid. Yes it was close to where we had to go, but the price was ridiculous for that one night stay.

Let me start with the positives. The lady at the front desk was very nice. She seems to be working three peoples jobs. We checked in at 9 PM and she told us that she only had two rooms left and one was on the second floor, and the other was on the first floor. This seemed odd because we made the reservation several months ago and thought that we had requested the room to be close together. She also told us that they were still cleaning rooms from the night before which also seemed odd being that it was 9 PM. The room was in serious need of an update. It looks like they were in the middle of a remodeling project that was being done by a friend of theirs. There was spackle all over the tub. The door would not close to the bathroom all the way. There was painters tape on the door. There were stains on the walls. There was fabric missing from the chairs. The room itself was in a word noisy. The fridge made terrible noise all night. The air conditioner is extremely loud and keeps you up with the entire night. The windows do not help insulate from all the parking lot sounds. The door does not help insulate from the hallway sounds. In a nutshell, we barely slept. This went for both rooms on the first floor and on the second floor. In the morning we had breakfast which was bagels muffins and two waffle makers. The waffle makers were very nice but the entire room for everyone to work in was maybe 150 sq ft. Not a good hotel.

Friendly staff

The staff was so kind and truly helped eith everything. We had our 1 year old with us and they were so great to him. Even heated the pool so my boyfriend could take him swimming while I was doing stuff for my job. We extended our stay by a day and they were so accommodating. The room was clean and updated and staff was quick to help. Already booked again.

The staff have been extremely positive and a pleasure to meet !

Dead bugs in window pane. Loud. Poorly kept.

The faciltiy interior was run down.

Room wasn't even vacuumed

Nice.