Hôtel très bien situé dans la cité de Carcassonne. Service voiturier très apprécié quand on arrive en voiture. Nous avons séjourné en famille à trois. La chambre comportait deux espaces de nuit distincts. Elle était propre mais mériterait d’être modernisée (moquette au sol et salle de bain un peu vétuste). De l’eau filtrée ou en bouteille aurait été plus appréciée que de l’eau du robinet dans une carafe.Le petit déjeuner est bon avec des produits variés. Le personnel est sympathique dans l’ensemble.

Great place to stay in the centre of Carcassonne. Transfer back from and to car park was smooth and actually quite fun. The garden courtyard is a great place to cool off, have a drink or have breakfast. It was essential for us as we had our dog with us. Rooms are good but ours was very small. Great partner restaurant next door. Room quite soundproof from the partying going on nearby. Air con was a blessing. It's a quick stroll to everything Carcassonne has to offer.

Excellent location, attentive stuff, delicious breakfast

The staff were helpful and able to help us in our native language get checked in and situated, especially using the parking facility outside the gates. The hotel has both historic and modern touches and is very comfortable and centrally located in the citadel.

The place is very charming and romantic, food around is great and diverse !

This hotel is in an excellent area for visiting Carcassonne. Breakfast is plentiful and sets you up for the day. The staff are friendly and helpful. Air conditioned room is essential for the hot temperatures. I would certainly recommend this hotel to anyone.

The property was very well located and staff was helpful and kind! Check-in and check out were both very easy. Our room was rather dated and could use a deep clean, but it was generally clean overall and the view of the castle was amazing. Breakfast was good. Air conditioning worked well!

Lovely hotel, in a perfect location in the medieval city. Staff are pleasant and helpful. Breakfast was very good, more like a brunch, with quite a few options. Be aware that you can take a cab to the welcome location and then hotel staff will drive you and your luggage to the actual hotel. I only wish my room had a better view, but I ended up spending most of my time walking around and not in the room. Will gladly stay there again. Merci beaucoup to all the staff!

So well located within the walls of the medieval citadel. While parking was off site, the attendant drove me an my luggage to the hotel - in a tiny electric car made necessary by the very narrow streets in the citadel

Over all a lovely stay

Staff were friendly and helpful. Room was very clean with fresh paint. Property had air conditioning and an elevator @

Three reasons: Location, location, location

Muito bem localizado. Poderia ter mais claro nas informações horários de funcionamento do suporte no estacionamento para as bagagens.

Shower head mount was missing for vertical bar to raise/lower shower head. Staff will have it fixed.

The hotel is in a great location. Parking just outside the walls with someone to shuttle our bags. It was a nice place but the front desk people were not helpful. We asked about restaurants and they seemed confused about actually recommending one. They also didn’t want to call and make a reservation for us. When asked about surrounding wineries the one desk guy actually said he had no “knowledge of anything outside the Cité.” Breakfast staff were grouchy both mornings. Bed was extremely hard with tiny flat pillows. We joked they were trying to give us a taste of Medieval times. The room was nice though with a cute patio— with hard metal chairs :).

The breakfast was great and it was in a space across the street from the hotel yet it had a great view of the valley with a wonderfully laid out breakfast with multiple choices

Accommodations and staff were awesome!

Don’t take my word for it. Just visit this incredible piece of history and stay at the great hotel.

Ideal Hotel for Exploring Carcassonne. Located within the ancient walls, the hotel offers a wonderful opportunity to inhabit the medieval city, at least for a short while. Good dining venues are only a few steps away. Convenient check-in and baggage assistance. Good Breakfast.

The room seemed very dark and at least one of the curtains were broken. One of the female staff at breakfast could be rather abrupt. All the other staff were most helpful and friendly.