Overall Ratings & Reviews Courtyard Chicago St. Charles

Great!

I had ants in my room.

I didn’t like the fact that the bathroom was not clean and especially the water was not going down at all. I was very disappointed

It was a very good stay.

There were several bugs found in the room (bedroom and bathroom). Bathroom was very old— faucet was bent and water drained extremely slowly. By the time I was done showering the water was way above my ankle. And a one night stay was over $300!

We stay here often when we come to shop and enjoy the area.

Convenience

Good place

Clean and nice room. Staff was very friendly.

Property is a little dated. Found the bathroom and sink area weren’t super clean when we arrived and just overall age and wear and tear in bathroom. Also had some issues with ants in the room even though we had no food in there. Staff were friendly. Bed was comfortable. Would stay again but definitely in need of improvement.

They tried to charge me $75 for a sheet because I started my period , they did refund it but it was embarrassing how it was handled and that I even had to explain , complain and write to corporate to get this refund

Close proximity to shopping and restaurants.

Very convenient location. Facility was clean. Staff was professional. Towels were old, hard and sandpaper rough.

The building is old but clean. The room was a decent size and quiet.

Clean

Eveerything was fine.

Happy with location and service

Love this place! Great lobby and fireplace! Bar and dining are good.

Except for tv that didnt work, everything was better than others. And im still going to give you high remarks

Great room