Overall Ratings & Reviews Holiday Inn & Suites SYRACUSE AIRPORT - LIVERPOOL, an IHG Hotel

The check-in was not normal, they gave us our room cards then called us later that night to get a credit card for them to put on file for incidentals, rather than taking it during check-in or check-out.

Work related

The hot tub wasn’t working and the fire alarm woke us up this morning and was going off for 30 mins .

As always, my stay at any hotel is always great.No complaints

Decent hotel

All good

Always a good stay

Nice and clean

location, park n fly

Have stayed multiple times

All staff are friendly. Transfer to and from airport is a plus and the drivers are excellent. Parking is included on property while you are away, very convenient. The on site restaurant has great food. We have stayed here several times

Easy access to the airport. The pool was nice. Rooms are a bit dated. Staff were lovely.

Close to family, nice hotel and staff

Great lobby, Ellie ? was terrific.

Good overnight stop. Glad the hot tub was working. Need to fix the door to the workout room, it hits the floor and squeals loudly.

The staff was very friendly and the hotel was clean

I found tbe bed and pillows wasnt comfortable but the location is great and 15$ for breakfast was fair.

We stayed at this property before and we always receive great service

Very friendly staff

Stayed one night with my wife and infant son. The staff checked us in and placed us in a room directly overtop of their smoking area on the 2nd floor—despite seeing that we had an infant and despite there being other rooms available. The AC unit for the room was sucking in the smoke directly. The front staff was unwilling to remove the smokers as that was their designated smoking area. We had to ask the smokers ourselves to move given the circumstances. When more smokers returned, we decided to ask for another room. Which the staff did oblige, but only by putting us at the far end of the hotel. They didn’t offer any help to help us move our suitcases either. So we had to go back and forth several times in the middle of the night with an angry infant. Why put us in a room directly above the smoking area?! Especially when you can see that we have an infant with us?! That shouldn’t be on us to flag which non-smoking rooms are in fact non-smoking. And then why make moving in the middle of the night such a hassle for us and offer no help—despite there being staff standing around not helping guests. Considering this hotel? Save yourself the effort and go somewhere else.