Very nice hotel and staff!

Excellent location, good staff, Value wealthy , Reasonable price.

Clean room friendly staff

Great spot. Clean with friendly staff.

The front desk staff was excellent and very helpful

We were able to check in early and park our vehicle so didn't need to look for other downtown parking. Very iformative and pleasant checking in and out.

Parking was a little expensive per night and the parkade height was low at 6 ft at the highest point.

Great location. Nice coffee shop near and great restaurant on site.

Overall, the room was very comfortable, the staff were all very friendly, and the location was excellent. We really enjoyed our stay. It is a great hotel, and we especially appreciated that it is pet-friendly. The hot tub was also very relaxing. The only two inconveniences we experienced were with the bathroom and the fridge. The toilet kept getting clogged, and we had to ask maintenance to come fix it every day. We actually felt a bit bad having to call them so often, but it did make our stay a little inconvenient. Also, the fridge seemed to be too cold. It should have been set as a refrigerator, but the milk we put inside froze overnight, so we couldn’t drink it. Other than these issues, everything else was great.

Parking was gredt and very inexpensive. Staff are very friendly.

Very good service and great room.

Overall the property lobby is very nice and clean, but the room a bit old, not as modern. Staffs are nice and friendly.

Hot tube and Sauna is good. Great location

Great location to downtown Banff. Reasonable property. Parking at site is extra. Indoor hot tub. Room was clean.

Location is great. Front desk staff were friendly and accommodating. Surprised by the extra charge to park on site? Overall a good option and fair price for the room.

Clean room, nice staff. Central. Easy access to shops and restaurants

Mathew on reception was outstanding

Clean room but old and need a renovation. No swimming pool. Staff were pleasant and quick.

Enjoyed our stay. Very clean well maintained. Staff were excellent

The staff were excellent, and super helpful. The underground parking is convenient and easily accessible. The hotel was quite noisy but it is Banff, we were woken up a few times during the night.