The room was a little dated, but it was clean! The bathroom was updated- staff were friendly and helpful. Awesome location- walkable to everything in town.

Walking distance to Banff Restaurant, shopping and activities.

Staff are amazing. Kelly at the front desk went over and above. One of our travel group had some back issues and Jelly got us a loaner wheelchair. Just great staff! Very friendly and helpful

Hotel is charming and super close to Banff Ave. The rooms could use with a little refreshing - a fresh coat of paint on the walls and ceiling would be nice. The room and bathroom were clean and fresh. Staff was helpful and friendly. Restaurant was excellent- best dining experience we’ve had in awhile. Great food, drinks, and staff.

Great spot to stay.

Clean room

Wouldn’t stay again. Nothing awful but nothing to write home about. Pretty loud partying that required calls to the front desk. Restaurant downstairs is amazing!!!

We were disappointed in the cleaning staff. Other than make the bed, they didn’t clean and didn’t even replenish our coffee or take away used coffee mugs. D On the positive side, staff ( special mention to Melody) went out of her way to get us set up on the complimentary e-bikes. A+

Overall stay: good and will book again if needed Price: expensive when compared to other places stayed for same price and service Amenities: Room in fair condition, bathroom had broken items which caused major inconvenience at times Service: Excellent specially Kyle with room maintenance staff went above and beyond, from reception girls pleasant and great to deal with

Hotel was good and rooms weee big but rooms were not maintained well. The carpets were as if you can not walk bare foot. Carpets were damaged, stained and dirty. Wash room needs a make over too.

Close to all the great spots!

This place is great! Location. Food. Rooms. However, the beds we had were brutal. Left with sore hips and backs.

Lovely hotel, can tell it’s older, but rooms have been updated are great! Spacious, clean, & comfortable! The front desk staff were fantastic! Special shout out to Mathieu (from France), he was so nice & funny too! Only stayed one night but would definitely return again when in Banff!

Lovely hotel...staff were fabulous...our room didnt have a great view...beds were comfy, loved the local soaps & shampoo

Nice location.

Yes

Thank you for having us! We will be back!

The hotel is located in a great location, the room was large and very clean. The only thing is the parking has a fee.

Yes

Everything was great! Only thing is parking was a bit of a mission due to the parking they offer only has a 6-7ft clearance.