Room and staff was excellent - definitely worth staying here again

Staff lovely, room was a bit tired

Really comfortable good facilities comfortable

The apartment was great and very spacious and the staff where very friendly. Would definitely recommend if you are looking for a centrally located stay in London. My only recommendation would be that they replace the windows and give the place a little TLC as it is looking a little tired.

We had a quick stop over - the location is great, and it is a clean and well equipment apartment. Good size as well for London. Would stay again.

great rooms, great service

Staff very attentive and courteous.

Staff were phenomenal, the apartment was comfortable, clean and the location was perfect. Their toiletries are amazing. Only thing I’d say is that sofa, while very comfy, needs some love, and the windows could do with being replaced. Also, no lift. In saying that, we had a great stay.

The room was serviced very well every couple of days, with new towels supplied. This would probably have been every day of we had been out of the apartment more in the mornings.

Very friendly staff and very helpful. Would definitely come back to stay again. Room was spacious and clean as well. The only issue we had was with the microwave and the heating but we were offered a discount the next time we book :)

Beware when you book this hotel as nothing is like what’s advertised. I’m a platinum member and I have never seen any place rated 4.5* with such little or low services. They claim to have a gym onsite which isn’t true (no gym/ no spa in house it’s a third party called third space) No elevator Very poor standards of property No communication skills and low customer service I highly disrecommend it

We had a very bad adventure at Maddox. Despite the perfectly located address, we didn’t stay more than an hour. There is no elevator and steep staircase when I just received form a three month cast for a broken foot. There was no indication online that this was a full step only access. 2/ they say there is a gym with sauna which I so much looked forward to after a 7h journey but in fact there is NO gym onsite just a partnership unlike their ad states it online. 3/ last but not least the shower was molded and dirty (hairs and dark spots), the kitchen had grease marks on counter. 4/ when we tried to complain there was … no concierge and they claim they are a 4.5* it’s a scam for frequent travelers who like us traveler for business this is a real scam extremely disappointing with no customer service

Great experience!

Excellent choice - clean, well appointed and perfect location!

The ron esa clean, the services are good

Amazing location, spacious area and very tidy. Great amenities provided

Phenomenal location, exceptionally large unit for London, impeccably clean. I already booked my next stay there when I return to London.

It was fantastic have an apartment right in the centre of the West End, but it was so quiet! Would definitely stay here again 😊

Brilliant location. Very comfortable accommodation.

Staff is very friendly and helpful. The downfall to this property is it doesn’t have any elevators. We had to carry 3 large suitcases up 4 steep floors. The rooms are nice and spacious. There are no amenities in the building. If you are staying at this property bring a small carry on.