Overall Ratings & Reviews Best Western Brockport Inn & Suites

Everything you is here

Rom and bed where great would stay again when in town again.

Quiet location, comfortable beds, room smelled and felt damp. Unfortunately, our room was right across from the ice machine and someone needed ice at 6 am each day...I presume it was the staff getting the continental breakfast ready. Continental breakfast was basic but fine.

Place was clean and situated in a quiet location. Breakfast choices were decent. Had a problem with the toilet and plunged it ourselves. Beds were ok, but not nearly as comfortable as another popular hotel chain I use. Beds “squeaked” when you moved like there were crushed plastic water bottles underneath you. Overall good but way too expensive for what you get. Disappointed there was no pool.

We arrived to an empty front desk. It really bothered me that anyone could just walk in off the street and have access to the food and hallways. It was the same at the side door, where we simply walked in as did a man who had seemed to sleep in a budget rental van outside the door. A little creepy for sure. There was a sign at the front desk indicating that we should call the phone number and someone would come help us, which we did but still no one came. After 10 minutes or so someone did appear, but the front desk worker said, after I texted her, that 'her ringer was off' and she didn't get the call. The room had a strange smell to it, and the carpet was damp. The room was clean, very basic but clean. The beds were comfortable and lots of pillows. We were too tired to report the damp rug, we probably should have. We did report it when we left but the desk person shrugged. We usually stay at the Hampton in this town and will go back there next time.

This was our third stay and, unfortunately, the bathrooms are worse each time. The towels are too thread bare which means they don't absorb moisture or dry well. Also, the shower curtain and carpet smelled very bad this time. We enjoy the size of the rooms, the comfort of the beds/pillows and the variety of breakfast foods. I used to rave about Best Western but I'm torn between the good and bad now.

The staff at Best Western Brockport are amazing. Their friendliness and hospitality have made our stay incredible.

We travelled from Canada for a baseball tournament and enjoyed our stay. The hotel is very clean, breakfast is great. Carol and Morgan and the rest of the staff were amazing. Would definitely stay here again Thanks for making our stay great guys!

Newer building with great breakfast!

We always enjoy our stay at the Best Western Brockport. They have the best bedding and pillows! However, this time our towels were too thin and the hairdryer didn't have much power. We also had a fire alarm at 4am which was jolting and not at all pleasant.

I would absolutely stay there again. Staff was nice, room was excellent, clean, bathroom very clean

Very clean. Professional staff.

9

Room was amazing the location was horrible first floor next to an ice machine and next to cafeteria which was extremely loud! Woke me up several times

The room was excellent. The staff was incredible, very accommodating and very helpful. Will stay there again

Clean and comfortable stay.

It's been at least a couple of decades since I last stayed at a Best Western and this was a wonderful experience! They had the best pillows of any hotel we've stayed at. It was also very quiet which was much appreciated. The breakfast had a great variety of hot and cold foods. However, they were constantly running out of coffee cups and the yogurt machine wasn't working.

The staff was very nice my room was nice and clean.

All was very good with our stay - Will stay again if needing a place to stay while in Brockport to visit our grandson who is a student at SUNY Brockport

Clean and convenient