Room was clean and comfortable the staff was lovely the only downside the pool was open due to refurbishment

Yes was lovely we enjoyed ourselves 😀

spa pool was excellent

Lovely comfortable rooms and staff always happy and helpful.

All staff were excellent and very well mannered

The hotel could do with a bit of upkeep. The room with the bouncy castle had a bad smell which all the parents where talking about. The disco for kids where put into a room and given glow sticks with muaic on. We have been to better hotels where this had been in a function room and they have outsourced entertainment and there was more enteractiin with the kids, my son was bored after 10 mins. We also went to the coach house which was lovely but you can only order 3 courses for a child. I was a bit annoyed as my children don't even eat one. They also didn't want the same dinner so had to pay for 2 lots and it practically all went to waste. I am also glad to hear the swimming pool is getting extended as my 2 year old was terrified of the jet skis coming at her as there was no room to move. It wasnt a bad trip, I just believe galgorm have started charging galgorm prices too soon when nothing has really changed much since they have taken it over

The rooms are very very clean and spacious staff are amazing and friendly. The atmosphere is great and maken it child friendly is for them is great to see even though i didnt take my own children was great to see so many children enjoying the facilities 😊

Lovely suits

Everything was Excellent.

Nice clean spacious rooms, great venue to bring all the family. Things to do for children.

There were excellent amenities and wonderful food. The staff were pleasant but at every stage there was a wait for service - either the hotel had poor systems in place or was understaffed (I suspect a bit of both). Checking as slow, food service was slow and seating at breakfast was slow. This hotel markets itself as high end and in terms of facilities that is fair. In terms of quality of staff that is also fair. In terms of the capacity of the staff it fell short. Wife in the room was extremely sketchy.

Room was perfect and staff really helpful

Room is dated. Free bottle of water was partially used by other guests. Heating not consistent. Food just ok ordered steak in coach house restaurant and had to return it as it was so tug. Chef agreed and I got full refund. Signs on spa doors stating jacuzzi was temporarily closed for maintenance, when I enquired staff said it was just warming up and would be up to temperature in 2 hrs (which suited me) when we went back staff kept saying it’s still 2 degrees short of the temperature it should be with perseverance they eventually relented and opened it for us. On a positive note staff are lovely

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Breakfast was lush. Pool was freezing and overcrowded was actually a safety hazard

The room was clean. Fresh towels each day. Nice relaxing atmosphere, perfect after the busyness of Christmas.

Excellent room and good variety of breakfast

Clean room friendly staff brilliant facilities

Huge spotless room, friendly and informative staff. Complimentary bottle of prosecco for my wifes birthday, delicious food. And a present from santa for my daughter and grand daughter. Highly recommended

Room good and staff friendly. Check in and out was poor. Breakfast service was poor with drinks finally arriving as we finished, not to mention the queue. Gym in really poor condition and Sauna was luke warm/not working. Disappointed as have been here many times.