Overall Ratings & Reviews Marival Emotions Resort All-Inclusive Future Mercure

This place is advertised close to airport, it’s an hour drive. When arrived we waited in line over an hour and was repeatedly bothered by staff about switching hotels due to them overbooking. We asked many questions about the other resort armony and was told great things. We caved due to the crazy wait and over crowding. When arrived at other resort everything we were told was a lie. Armony is not a family resort, just because you have a kids menu doesn’t make you one. Nothing for kids to do the entertainment is a joke because there really isn’t any. There is one sit restaurant open a day or you get buffet and it’s the same two places just rotated every other day. The staff were rude, the rooms smelled bad, and the food was ok. They wanted to clean rooms after 4pm which is insane so we never got our room clean because with kids we ate early and were getting ready around the time they decided to show. I was told both places are a joke by another couple so either way we would have been screwed. I would mark this up as the biggest waste of money.

Great resort

Todo me gusto

Es uno de los mejores hoteles todo incluido en los que nos hemos hospedado. El servicio excelente, todos súper amables. Nos ayudaron a recuperar un celular que se nos extravió. Los shows divertidos. Un ambiente totalmente familiar

Beautiful hotel, good food (buffet). But crazy busy. specially pools ( kids pools as well,) with big kids. Hotel 98% for local people, with big families, kids makes too much noise, even after 11pm, Some staff speak english, but most of them not! Room clean, hotel and area very clean

First of all we had an amazing time. Four days and three nights was too short. The staff was very friendly and the food I had to say was pretty good for being inclusive. My bed was great with comfortable pillows. When we arrived in our room we had some welcoming goodies. The pizza was amazing… they had amazing shows and fiesta mexicana was great. We loved it.

The resort is suitable for kids. It’s family friendly and kid friendly.

Everything was amazing

Overall a great place to stay. Very family oriented. The only thing I would say if that there ne

We had an overall great experience. This resort is very family friendly and my kids enjoyed the pool area as much as accessing the beach with much ease. Staff and service was good for the most part with the exception of 1-2 staff who looked annoyed when ordering beverages.

We had the best time with our family at Marival. Our 9 and 6 year old thought it was a really fun place to visit. The multiple pools were great and the convenience of the beach being right there was perfect. Lots of great food options for the whole family and there was always something to do or see. Overall we really enjoyed our time at this resort and if you have kids it’s a great place to visit.

Food was okay. Sometimes it feels overcrowded.

Property is nice! Employees should be nicer, and have more people for carts because they take a long time to pick you up.

I love that they had so many shows, a ton of food options, so many kids activities. We will be coming back. The staff service was amazing! Fine dining, beach massages, a store in the beach to buy souvenirs. We really are amazed with everything. Quick taxi services. Live music in the evenings. Multiple bar area with long hours for drinks for all the family

Our third or fourth time at Marival Emotions and it still has its charm. Extremely family friendly. Food is tasty and staff is amazing. Charly the gentlemen in charge of entertainment is extremely welcoming. Also, it’s not too far from the air port. Only complaint is that the AC in the buffet area wasn’t working but they had many fans which helped. We will definitely be back.

Was there 3 nights. Was put in the 19th floor, then a few hours later both elevators to the building stopped working, while having to deal with a stroller. Some staff seem like they hate working there, no greeting, no drink or food offers. Pool bar closes before 7pm. Needs a major overhaul.

Low quality drinks and food. Is an old property so expect thinks not working in your room.

Food was really good. Restaurant food was really amazing. Family resort. Staff is very friendly and helpful. Staff is Amazing!!Many activities for family. We will definitely be returning.

I’d definitely recommend this place to friends and family, but I’d also mention the pros and cons we had during our stay. One downside was that when we arrived, we didn’t know that the main pool was under construction. A lot of people we talked to were also unaware. The Michael Jackson show wasn’t really kid-friendly, even though they kept telling us it was family-oriented. The daily activities were all over the place and hard to keep up with because we weren’t told where they were. On the bright side, the beach and multiple pool access were awesome! The pool interior structure was perfect for lounging and was kid-friendly. The staff was also great after we tipped them. If you are looking for a safe place and kid friendly area! It’s perfect!

I have been going to this resort for decades, but you can see the attentiveness and service are going down. Step it up!