Terrible dated place with old furniture and dated bathrooms. No view and people walking past your window outside. Staff don't smile and are generally unhelpful Definitely not a 4 star hotel also really far from all the amenities and center

Bery good breakfast, staff good too. The room was clean but very dated... the major downside is that you have no control over the air conditioning; they keep it at 24 degrees for everyone... unbelievable.

The hotel was clean, with spacious rooms, great price. The breakfast was good, and the dinner was also decent. It is about a 25-minute bus ride from Quattro Canti, the main sightseeing area.

Very friendly staff, clean rooms and good breakfast

The staff was not very helpful. We went to the reception 4 times for various questions, and only once they were friendly. Worst part was that the air conditioner did not work. When I asked the receptionist about this, they said they have turned them off and will not turn them back on. It was very warm and noisy in Palermo, and even with the window open, it was not very comfortable in addiction to the noise.

Room was basic and not new or too clean. Air con didn’t work and area around hotel was not pleasant. Will not recommend

Breakfast was very good with variety of sweets, fruit, cereal, eggs, etc. Food at their restaurant also very good.

Photos on website not same as actual room- mould in bathrooms - taps rusty floors sticky with acerbic smell & outside very old with broken pavement s- rooms a real let down stuck in the 80’s!!

The air con wasnt working. The breakfast had limited options. The rooms were not clean and had flies.

Stayed for 5 nights. Excellent service and helpful pleasant staff. Comfortable large clean lobby. Rooms cleaned and towels changed punctually everyday. Excellent breakfast. Very convenient location for going in any direction. The fastest elevators !

This is not a 4 star hotel despite the advertised rating. It is an old facility in urgent need of an upgrade. For example, the Astro turf up in the 12th floor terrace is in urgent need of replacement. To be fair, the room and bathroom were clean and adequate. Is not the hotel’s fault but its location is far from the city center and without easy access. The taxi rides in Palermo are expensive and must be factored in when calculating the total cost of your stay. Only some members of the staff were friendly. On the positive side, the price was relatively inexpensive but stay away from the hotel restaurant. The food there was mediocre and expensive although the person in charge was nice.

Rooms are spacious but lighting is extremely poor

Room was comfortable but walls were very dirty. Big shower / tub with mold on the tiles.

The hotel was okay for the area, the staff though, very nice!

Shower didnt have a door so the bathroom was soaked, the window shutter was broke and didnt close and rattled all night, no coffee or tea in the room. No iron or board either Wont be staying here again, pick another hotel

The picture of the room sleeping 3 I had booked resembled nothing like what we were given, so I had to upgrade and spend more morning. There were no glasses in the room which appeared on the 3 request. Only tea for 2 people with the 3rd cup never being provided. The tea and sugar were not refreshed in terms of supply. There was an elderly gentleman in reception one day who kept walking by the two teenage girls with me and making them feel unsafe.

The over all experience was really poor. The hotel is rated as 4 starts and affordable, but it shouldn’t be raided that high. The beds and rooms are nothing like in the pictures. It is far away from everything. I chose it because I thought even far away from center the experience was going to be good but it wasn’t. There were mosquitoes in the room, not able to get an extra pillow, plus mattress was really old, and you can tell it needs to be replaced. It was quiet and friendly staff. Maybe if you are traveling with your car could be an option but not recommended for tourist that want to experience Palermo.

Great place 30 min from the centre

Little English speakers Very little care to guest.

The bed and pillows were not comfortable; the AC did not work. The towels were super worn out. The hotel overall could use updating, everything is very old; rusty and outdated. Hallways smell badly.