Overall Ratings & Reviews ibis Chartres Ouest Lucé

The staff were extremely friendly and the breakfast simple but adequate with something for everyone. The hotel is very tired and shabby. Secure night time parking was a bonus!

We have used this hotel twice a year since approx 2016 travelling home from our holiday. Staff have always been good but this is 3rd time we've been badly let down by them. Our stopover at this hotel is after a 400+ miles journey. 1st time - their kitchen was being renovated. 2nd time - we found out their kitchen is only open Mon to Thur (May - Oct). So we changed our o/night stop to Thur instead of a Fri. On this 3rd stay, the restaurant was not in use as it was a Bank Holiday in France! Bank Holidays in the UK doesn't stop hotels from serving their guests. Also, this is the second time that they have not honoured the Silver Member offer of 1 free beverage. This has been the only hotel that I have had a problem with regarding this offer. Issues - 1st time the restaurant was closed we had to go to the supermarket to buy food and drink to eat in the room. 2nd and 3rd time we had to go and buy a pizza to eat in the room. The pizza place even remembered us from the last time! The supermarket was also closed. At no time was there any information shared or message sent by the hotel to advise that the kitchen would be closed on any of the occasions. After 400+ miles drive the last thing we want to do is have to go out to find somewhere that we can have a meal or buy some food. Our drive home involves another o/night stop. Sadly, we will be avoiding our o/night stop at this hotel and I will have to look for other options for the future.

Overall everything was good, nice large bedroom and bathroom, downside was the toilet seat was loose and not fixed properly consequently if you weren't careful it could have been easy to fall off, why aren't these things repaired before people go in as the cleaners are obviously aware of this.

Worst Ibis stay ever. Hotel is very dated. Someone had obviously smoked in our room recently, room very cold, pubic hairs in the bath, bed rock hard. Only scrapped 2 stars due to the friendly helpful receptionist in the evening

GOOD VALUE BUT COULD HAVE BOOKED CHEAPER BY GOING DIRECT TO THE HOTEL. STAFF EXCELLENT

This overnight stay was a stop over from the south of france up to Calais, very easy to find and was a comfortable stopover to break our journey . Meal was good in the restaurant in the evening.

Very nice place to stay, room nice but as usual Aircon not working only blowing hot air.The units should be serviced and made to work as it can get very hot in the rooms and you dare not open the window as mosquitos are in the room immediately. The restaurant was closed in the evening with no reasons given.

A very convenient stopover. The staff were extremely helpful.

Hotel is in need of a total makeover. Rooms very old and tired looking. Bathroom was not clean and had lots of long black hairs on the sides and back of the door. Room facilities poor. We had half board but the evening meal was very poor, 3 chicken strips and a very small portion of chips. Breakfast was ok. We were advised we should receive a free drink with VIP Expedia rewards but was advised by the hotel reception that this is not the case and they keep telling Expedia they should not be offering this. Overall very poor experience.

Perfect for a break in a journey. The heat meant that we did not go into Chartres - not the hotels fault!! The staff were really great and were patient with my broken French. Our Yorkshire terrier was just o e of many dogs staying and all were welcomed. Would happily stay again.

Nice place to stay, clean rooms and comfy beds. Have stayed there at least 10 times. Would not stay there if it was not a pleasant experience. Very helpful and pleasant staff.

Friendly welcome and helpful staff. Pet friendly.

Have stayed here many times. The restaurant is ok but the food and choice could be better. We asked for a ground floor room and was given the disabled room which was spacious and clean the only problem was the extra bedroom area only had a net curtain up to the window so light came through from outside at night.

Quick overnight stay on our way south. Did what was needed. Nice meal in the restaurant.

Fab jotel

When we arrived we explained we had VIP silver membership and we’re entitled to one beverage per person per stay. The receptionist said the manager had not signed up to this so not entitled to it. We were offered tea, coffee or water which we had. Room was clean and our request for a downstairs room was given. Bed was comfortable. . It would be nice to have a kettle in the room with tea and coffee for early morning start. Menu in the restaurant is very limited.

a very good stay for one night on our way back from the south of france..

Very nice stop over as always. Friendly and welcoming

It was ok, the staff was very helpful it’s only the facts that we have some insects was crawling in the room, and the room was very small we couldn’t make tea and coffee, no kettle in the room…

Good outside parking, hotel was clean covid friendly (antibac etc in place). Room was ok, a little tired but perfect for a overnight stay