We felt we were discriminated against based on a family member who is trans. I reached out directly to express my concerns. Their disappointing response is below. I contacted Expedia who said they will look into it but will not provide an update so it feels like they are not taking this seriously. From the Saturnia: "We are talking about something that happened in 2025, that is, almost 10 months ago, am I right? It was a long reflection, I would say. Our hotel does not discriminate in any way. We welcome people of all races, genders, and religions, and discrimination is not part of our culture. Our hotel staff is made up of people of all genders and religions. We have lived in peace with everyone since 1908, when the hotel was opened by my great-grandparents, and we have never received a message like this before. Frankly, it is quite difficult for me to trace back to what happened in April 2025, but in any case, I can say with complete confidence that this can only have been the result of a huge misunderstanding. You must have misinterpreted something. I have no doubt about that. We do not judge our customers in any way; in our eyes, we are all human beings/living beings, and that is the only thing that matters in our hotel always. I don't think I need to add anything else, except to say that you should live with greater serenity, which is what we have always done with all our customers who have been coming from all over the world for more than a hundred years."

Awesome place to stay. Great service. Quality all the way

The breakfast was the best buffet we’ve had in Italy. The bacon was crispy. :) The bed felt like something we’d have in a Motel 6 - it was not comfortable. (We had the two twin option instead of a double - it’s possible they put a topper on when it’s a double bed.) The jacuzzi was ok - not hot, just warm. Jets were tricky.

Best stay!!!

This charming hotel felt like visiting friends in Venice. The location is excellent for conveniently exploring the top sights in Venice. Our room and beds were very comfortable and pretty. The hotel's multiple public spaces were lovely and relaxing. The staff was patient and helpful. We highly recommend this hotel!

Great breakfast!

Very clean hotel room and breakfast is amazing!

Excellent hotel and restaurant. All the staff were wonderful and the room was spacious and clean (bath, mini bar and safe). Ivan and Valentino in the restaurant, in particular, were exceptional and catered to our needs very well, (we're interested in wine and have various dietary requirements including a nut allergy). The breakfast stood out, with a wide variety on offer and high quality. The hotel is well situated for sights (but our of the bustle of the people) and the airport (esp. if you use the water taxi). We really enjoyed this hotel and would like to come back. We used the Turkish bath and steam room but we were a little disappointed regarding the temperature as it was a little cool for us. We

Spotless, LOVELY team, and best location

Excellent

Centrally located near Piazzo San Marco. Family run for generations. Old world charm. Venture to say no two rooms are alike. Water taxis directly at property. Very good bar and restaurant.

Couldn’t fault this hotel, will certainly recommend to friends and family! All round exceptional!

My second time staying here and i will return! Great location, friend staff and amazing breakfasr!

Beautiful hotel, continental breakfast was awesome. Staff was helpful at resolving an issue we had come up. Would highly recommend.

⭐️⭐️⭐️⭐️⭐️ A Magical Stay in Venice My stay at this hotel in Venice was truly unforgettable. From the moment I arrived, the staff made me feel genuinely welcomed and taken care of. The property itself is beautiful—charming Venetian architecture, elegant interiors, and thoughtful touches everywhere you look. The location couldn’t be more perfect. Tucked away just enough to feel peaceful, yet only steps from gorgeous canals, cafés, and some of the city’s best sights. Waking up to the sound of the water and enjoying breakfast by the canal felt straight out of a movie. My room was spotless, comfortable, and beautifully decorated, blending modern comfort with classic Venetian style. The bed was incredibly cozy, the bathroom spacious, and the views… absolutely stunning. What truly sets this hotel apart is the service. Every staff member I encountered was warm, attentive, and genuinely eager to help—whether it was offering local recommendations, arranging transportation, or simply greeting me with a smile. They made my experience feel personal and special. I left Venice already dreaming of my next visit, and I wouldn’t stay anywhere else. If you’re looking for a perfect mix of comfort, style, and authentic Venetian charm, this hotel is a gem.

This hotel is located on the fanciest street in Venice where all the high end couture shops are. We stayed in a quadruple family room with a separate room of twin beds for the boys. The room was great. My only suggestion is to bring converters as they don't have many USB or other charging areas in the rooms. The hotel has its own water dock if you want to come via boat.

Gorgeous room and wonderful staff. Perfect for a Venice vacation, great location and not too busy or loud. Our room was right off of a small canal so truly beautiful.

Room OK, nice hot shower with bath. Breakfast was nice with many options.

I can't say enough good things about Saturnia Hotel. It is conveniently close to two vaporetto stops (Giglio and San Marco), so easy to reach with luggage. Our room was very clean, warm and spacious, with a sitting area and a desk. The shower had good water pressure and plenty of hot water. Breakfast was excellent. plenty of options and wonderful, attentive service. All the staff were very professionnal and friendly. I would go back in a heartbeat! Highly recommend!

This hotel is amazing, spotlessly clean, all staff soo friendly, professional and helpful. The breakfast was wonderful. HIGHLY recommend, the location is perfect too 😉