The hotel was ok and in a great location for our visit to Stoke-on-Trent. The room we were given was small, with the double bed up against the wall. When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!! The breakfast was good and the staff serving were all very friendly and helpful.

It was ok

First ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.

Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞

We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked. The hotel is very close to the centre of town. Ideal if going to the Regent Theatre as it is only a short 5 minute walk away. Would recommend this hotel if staying in Stoke

After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home. Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.

The property is fine for the price paid. Staff are pleasant and helpful.

Old. In desperate need of refurb

This is a tired building, but in the process of being refurbished, which meant fresh paint smells.The room was very clean, even though with a bland boring decor. A newly refitted bathroom helped improve the impression. All staff were friendly and welcoming. A disappointment was that at 21h00 the restaurant was already closed. Breakfast was fine. The area around the hotel is kept clean (the outside still needs refurbishing) but suffers from the fact that this corner of Stoke on Trent is dull and boring

Hotel was clean, fairly comfortable etc but a bit dated and basic, could do with tlc. We were disappointed to find that the leisure centre was closed for a few weeks (planned), which had we known, would have booked elsewhere for our fairly last minute booking, as was primarily for the kids to relax after very long drive. Also facilities basic, we had a family room but when I phoned down to reception (on my mobile because room phone broken) to ask if there were any hot chocolate sachets for the kids, was told, no, only tea and coffee. Just found things pretty sub standard and attitude wise, no real apology offered for inconvenience or offer of help. Little accomodations would have helped make it much better for the kids

Room was very small. Double bed also felt tiny. The room was boiling hot and it was impossible to turn off heating. We opened the windows but then got all the noise from the street. Shower had 0 power and felt like a trickle although it was warm. My 7 year old daughter commented on it being an “old hotel” because the bath was cracked and the paint flaking. When a 7 year old notices - you need an upgrade. It did the job of a bed for the night but wouldn’t stay for more than a night.

Everything was fine for a couple of night stay

The first room we were sent was very small and even smaller bed. We were moved to a much better room. The property is obviously older but maintained moderately well

Its an old hotel. Reviews before we arrived had me thinking the worse. Agsin its an old hotel, we had a room in the newer extension. Room is dated but was fine. Does it need a coat of paint and bathroom updating yes but it isn't as bad as some reviews led us to believe. Didn't eat at the hotel so can't comment on the food. If going to Regent Theatre its a short walk from the hotel. Would i stay again, yes its wasn't brilliant and it wasn't terrible also.

Stayed here many times now. Good, comfy rooms bathrooms could do with updating. The parking should be free seeing as it's next to the hotel. The swimming pool is really good and the breakfast was very very good.

We arrived early, the receptionist tried to let us pay 10 pounds for each hour we wanted to check in before three pm

Room comfortable, friendly staff, excellent breakfast

Dirty,unhygienic..unpleasant experience Blood / poo in the bed, pillows and on sheets .. they hadn’t been changed obviously. Dirty floor , not hoovered or mopped in bathroom, towels were stained brown with body fluids also, mould in around bathroom, very outdated, dust everywhere .. complained to manager and had to sit in hotel lobby for 1 hour whilst they found another room, not a good experience and definitely would not recommend, I had very high expectations but the service and cleanliness of this hotel was appalling, for £90 i expected a lot more .. would not recommend to anybody !!!

We chose this hotel because we had stayed before and were pleased with the experience. Many of the plus points were the same, location, service, convenience, value for money, cleanliness. The only two things which were below par were the mattresses were two soft, so you were left wondering if you would roll off! Also, we booked for the pool and leisure facilities. On arrival, we were told the pool was out of order, and it would be some time before it was fixed. We didnt get the use of the pool once. As that was a major reason for booking, it left a bit of a dampener on a generally otherwise good experience.

Hotel was slow waited at reception for an hour before going to our room.room was dirty bed sheet not Clean duvet sheet had molds on the hotel smelt and we saw rats now and there.not very good hotel won’t be returning and don’t advise to go here