Abhinash
Friends and Family Family
4.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Returned from a full-day Highlands tour around 7:30 PM to find the hotel parking completely full, and only managed to get a spot in a far back corner. We had to drag all our luggage across the property to reception. The room itself was fine, but the dryer stopped working after 30 seconds.
The next morning at 8:14 AM, I took my son for a swim but was told some areas of pool will closed for classes, which really disappointed him. The way it was communicated sounded like you have very little time and need to finish early.
On the way back, the lift wasn’t working. I also saw several guests struggling with luggage because of the outage.
The hotel is huge, maze-like, and if you’re placed in a corner room like mine (118), it’s easy to get lost. Overall, the experience wasn’t great.
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