Overall Ratings & Reviews Wingate by Wyndham Augusta Washington Road

When we arrived, the front desk clerk did not acknowledge us, she just walked pass us 2 time, so we thought someone else was going to assist us with checking in. She finally come back to the desk and says, "I will be with you shortly". After she finished walking around or doing whatever was so important than checking in a customer, she finally checked us in. Nothing friendly, no smile, no nothing but I need your ID and to sign here. I did not know where the elevator was, another guest helped each other figure it out, then she yells, "its on your left to the right. Just terrible customer services overall. The room was nice and peaceful night sleep was great.

SOME BETTER BEDROOM PILLOW

Clean and very nice. Needs

This was a great property that fit our budget and our need for a quality experience. Definitely would choose again.

The rooms come with only three hangers, so I had to ask for more. The front desk staff was very nice, but the cleaning staff needs some help. When I checked in on Sunday, I had no towels in my room. When I came back to my room on Wednesday (they say they change all towels every 3rd night), they did not leave me any washcloths or face towels.

Upon checking in, I entered the first room given to room 302 room 322. The floors were sticky. The carpet had debris the tables were also dirty with sticky film, ashes, and tobacco. The linen had brown or blood like stains, so I called down to the front desk to let them know the gentlemen on duty came upstairs to confirm and switch me to room 302. Upon entering 302 immediately noticing the bathroom had dried urine around the toilet, there were gummy bears on the floor, so I immediately turned around to go back downstairs to let them know this room was also dirty and that I would be requesting a refund

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The employees were very friendly and on top of things. They had a little bit of an issue with the keycards but it was fixed quickly. The parking lot is a nightmare and you may end up parking at one of the adjacent hotels because they are practically built on top of each other. There is a Texas Roadhouse directly behind the building and other restaurants in walking distance. It's a good area but very busy. Would stay again

Was in town for a funeral. My day stay was good, check-in went smooth, customer service was good young lady asked if I had a floor preference and found room on suggested floor. Check out process went well also.

Does not apply

We had an obnoxious bunch of drunks that were rowdy and loud on our third night. The front desk tried to deal with them but they were very unruly apparently from checkin time. They were in the room right next to us and we got zero sleep. My suggestion would be to not give these undesirables a room when they show up already altered and making a scene.

Great experience

Girl at check in was friendly and as helpful as possible. Room condition was good but not overly clean. Mattress was hard and not very comfortable, but if you like very firm mattress it would be good. The room has terrible curtains and a parking light on top of the window. Very bright and heavy traffic. We needed bedding for pull out for our son. They gave us sheets but they didn’t have any blankets.

Arrived at 8pm and was told my room was not ready. Extremely disappointed

I can’t say enough positives about the front desk staff—they were friendly, helpful, and very professional.

Parking was a problem, had to park in adjacent motel's lot. Breakfast attendant was not attentive to items missing or needing to be refurnished. Only fruit was one very old tangerine! Thos was at 7:45 am. The motel badly needs black out curtains. Right outside our window was the brightly lit entrance to anothrr motel. The beds were comfortable and it was quiet at night.

The rooms did not have any detailed cleaning as we had to go purchase disinfecting wipes to wipe the furniture, counters, bathroom and pretty much all surfaces, wipes turned black (pictures available). Elevator was not cleaned, stuck to the floor. Parking lot exterior night lights were aimed into our room, it was like the middle of the day at night, very bright and annoying. Very disappointing and will not stay at another Wyndham property again.

Easy to get to, limited parking and an alright breakfast. There were a couple of people hanging out in the lobby that i didnt think were staying there, they were using the internet, little wierd...but our room was great. Super comfy bed... we would surely stay here again.

It was noisy all night and a car alarm going off starting at 5am - It was sort of clean but I found myself wiping everything off before I used it or put something down

Loved it