Overall Ratings & Reviews Extended Stay America Suites Indianapolis Castleton

I couldn’t get a room when I showed up at 1am because no one was at the lobby and I wasn’t the only one

Great location and staff

Upon arrival at 4:30, the gentleman check us in and then disappeared, we waited for like 15mins until another gentleman went to go look. Came back and finished the check in. Rooms ok, furniture was outdated, bathroom wasn't cleaned enough, hair behind faucet and toilet, old bar of soap in top corner of shower on little ledge. Breakfast, if you wanna call it that, nothing was available Sunday morning around 8:30, Monday had just coffee and couple breakfast bars. Nothing really to drink for kids.

The check in was very friendly and courteous. Amenities seemed a bit limited, I asked about a crib for my child but they didn't have any. Ultimately chose this place because of cost and location near to a function I attended. The large fridge and stove top would be beneficial for longer stay.

My recent stay (May 17-18) at Extended Stay America Suites Indianapolis Castleton was the worst hotel experience I’ve ever had. I traveled with my 13 year old daughter and her friend. It started when we walked into our assigned room, Room 224. The smell of cigarette smoke was over powering. There’s no way we could have stayed in that room overnight without all of our belongings smelling of smoke as well. We immediately turned around to go ask about switching rooms. David, the front desk attendant was on the 2nd floor and I inquired if it was possible we had been given a smoking room. He informed me that all rooms are nonsmoking. When I explained the condition of our room and asked if we could switch, he said he would see what he could do, as the hotel was close to full for the night.  We went back downstairs and he moved us to 317. He accompanied us to make sure the room was satisfactory. Room 317, at first sight was much better as there was no smell of cigaratte smoke. This is where things really went downhill.  The countertop was covered in a sticky substance, but being a mom, I didn’t mind to wipe it down with a wet cloth.  After leaving briefly to get some food, we returned to the room and I pulled back the covers to the bed nearest the bathroom. It was quite obvious the sheets on the bed had not been changed. It was covered in what seemed to possibly be crumbs. So I checked the other bed, and it had obvious hair in it. (Pictures included). At this I went back downstairs

The hot water in the shower was not working

It was a two day stay for family. It was within 2 miles of my destination so vet convenient as well as close to shopping. A little noisy being next a Lowe’s with truck coming in and out at night but otherwise ok. Chose it for the kitchenette and price. Need better linen.

I’ll be back

Roach, terrible rooms, not clean, rooms smell like dogs

Nice stay

I have to say the manager was very knowledgeable made me feel so welcome and his staff was also helpful and the room was nice and clean I’m definitely going to stay every time I come Back in town

Nice for the money

Yes

The staff was very good.

The first room I was given stank of bleach, strong enough that it bothered my eyes and throat. I opened the windows to try and air it out but that did not help. The second room had COCKROACHES on the floor and in the sink and food ground into the carpet by the1st bed and closet area.

the suite was nice and clean, the staff was very friendly and resourceful, and the breakfast was very good.

We booked an accessible room, but when we checked in the clerk had trouble moving us to one in the system. After a call to tech support he was told they couldn’t change it. They assigned us a non accessible room. I am using a walker and my significant other a wheelchair so this was a challenge. We put our things in that room and then moved us to an accessible room later that evening. What is the point of booking an accessible room if this isn’t honored by the hotel? Also we needed extra pillows to elevate a broken leg and were told that they were locked in the manager’s office. All in all, a frustrating experience for disabled guests to have to deal with.

Nice place to stay

Nice place to stay.

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