Overall Ratings & Reviews Holiday Inn Express & Suites BIRMINGHAM NE - TRUSSVILLE by IHG, an IHG Hotel

I was very pleased with this property

The room has an odor, the water leaked around the shower that hit me the face. There was mildew in the room

Great one night stay. Hotel was a little close to the interstate for my preference, but was surprised how the noise wasn't a nuisance. Staff and breakfast and spacious clean room plus the neat layout of the hotel with the interior dining courtyard was a nice treat. Would def stay here again.

My stay was great. I was there for a work training in the area. Checkin was fast and easy. The room was clean and I felt safe in the location. Thanks.

I don’t know who was rating this property an 8.6 which is what I saw when I booked. But it is NOT an 8.6. We walked into our room and it smelled like someone had just pooped in the toilet and just left. There was hair in the sink, a random Taco Bell cup left in the bathtub and a white Kleenex beside the bed on the ground. No bar of soak and no extra toilet paper either. There were no other rooms to move us to so we had to tough it out. I haven’t been forced to stay at a disgusting hotel since my college days. This hotel topped the cake in disgusting hotels. If it were me, I would keep on looking. Do NOT book this hotel.

It was a nice place to stay, the breakfast was awesome. The only issue I had was that when someone showed up at the room next door and they kept letting their door slam, I was asleep and it woke me up, it happened about 3 times, kind of scared me at first, I didn't know what was going on. Oh and another issue was we only had one roll of toilet paper, luckily we didn't need another one, and the kleenex was low also, I use a lot after I shower. thanks,

The bed was soft and comfortable

Loved it

Everything was great. The only thing is that the hotel needs to install an adjustable shower head holder because if my husband wasn’t with me I would not have been able to reach the shower wand. I am a paramedic needing full time care. The temporary wand holder on the side pole was very dirty - disgusting. Other than that everything was great.

Customer service

Close to what I needed quick access to. Nice large room with nice amenities.

Beds were terrible, everything was noisy. Upsairs neighbors were basically stomping all night and continued after the front desk called to complain. Breakfast was sub par.

Clean rooms. Friendly staff. This was a single night stay midway through a 2 day drive. So, we didn't stay long, but everything was nice and the surrounding area was safe.

The only issue I saw was the bathroom. The sink stopped was broken and kept the sink fully shut where the water could not drain. Then when I tried to shower the next morning the shower head was so covered in calcium and limescale deposits that several of the holes were clogged and did not work or sprayed in every direction but the way it should. This cased the floor to be soaked and the floor to be slippery. Please change out the clogged shower head so the guests can enjoy a nice shower. Your walls and doors are a little thin I could hear people in the lobby or dining area at all hours of the night. Otherwise, all of the other accommodations were nice. Room 116

We stayed here on an upper floor in March and our stay was great. This time, we had more of the kids with us and we had two rooms on the ground floor. The kids’ room (two are legal adults) kept smelling like a cannabis vape, and our room clearly had mold issues. The a/c unit and the ceiling had visible mold; the room absolutely reeked of mold. It gave us headaches, and just knowing it was there made us sleep poorly. We sprayed our natural, coconut and lemon scented hand sani into the a/c vents and it helped for awhile, so we kept doing that but they were three long nights. We would possibly stay here again, but definitely not on the ground floor.

It was a calm hotel, nice place.

Property needs updating.

Breakfast was nice.

The only issue was the bathroom sink drained very slowly.

Very good