Overall Ratings & Reviews Best Western Plus Capitola By-the-sea Inn & Suites

We had a great stay. It is a very nice hotel.

Very nice hotel

We were a group of five and they upgraded a room so we could rooms side by side

This was my second time here (both short stays) and I've been happy both times. It's clean, the staff is friendly and helpful, and it just seems like a solid, well-run place. I appreciated that the internet was stable enough for me to take some work video calls. I liked having the water bottle refilling station downstairs.

I wish I could remember the man’s name that checked us in last night, he was a super nice man. We didn't get there until after midnight and he was so nice and welcoming after a long day. He was friendly and efficient. He offered us water and made sure we knew that if we forgot toothbrushes or anything to let him know. He was super nice and a great person to run the front desk as he was very welcoming and sweet.

Great place to stay.

Nice, clean hotel that's walking distant to food & activities

The staff was very friendly. Overall the hotel is clean and kept up. We were happy to know breakfast was included each day however the area was always messy, the food mildly warm or they were out of most items. The so called gym was a disappointment, they had an only one working machine (an old treadmill) because the other machines had no cord to plug in.

The room was in the front near the lobby so it was quite loud at all hours of the day/night. I also had kids stomping across the floor late at night on July 4th. Other than that - it was a great room, comfortable bed and the kids loved the pool.

Perfect stay for a last minute birthday trip!

I've stayed here numerous times for a yearly family trip. The facility is quiet, clean and comfortable. I definitely plan to stay here again

Amenities such as the pool/jacuzzi and free breakfast were amazing. Breakfast was great, opened early at 6am with lots of options. The staff is very friendly and welcoming, they even gave us freshly baked cookies upon arrival! Nice little treat (especially for our kids).

Nice staff

The description on this site ways "Sound proof" rooms. (on Hotels.com - not the hotel's site) We had the noisiest room. The concierge said it was the best room they had to offer. It was at the end of a busy hallway. We could hear everyone coming down the hall. The parking lot was right by our window. We could hear the people in the room above us walking around. We had to leave in the middle of the night.

Beautiful place! The breakfast included was fantastic and the staff was super friendly 😊

All the staff was great. The hotel is a little dated. Layers of paint covering damage and erosion. Location was a lot farther from the beach than they portray it. No curtains just shutters which didn’t block out the sun breakfast was plentiful but typical hotel quality. Beds were hard but also just typical hotel quality . Parking lot had a couple of sus activities going on and is in the back where I’m sure it isn’t monitored .

This hotel was one step above a Motel 6 except it was $450. I would not come back.

The room was very spacious and bathroom/room supplies were generous.

So far, staff is friendly. Clean room!

Great breakfast, warm pool, nice jacuzzi, spacious rooms, and excellent customer service.