Overall Ratings & Reviews Hawthorn Extended Stay by Wyndham Bloomington

TVs did not work the entire time; towels dirty

Convenient location for one night on a road trip

Front desk upon checking in was not pleasant. The evening girl was nice and accommodating where returned around 11:00 pm

Convenient and clean

The room was filthy we even went and bought a broom to try and clean the bathroom vents. It didn't work

The bed was very comfortable and clean. I appreciated multiple pillows. Very spacious room with new flooring. All we needed to sleep in the middle of our road trip.

Nice, spacious, convenient location, clean, excellent service. When the tv in our room wasn’t working, the desk receptionist, Rusty, came up to try and fix it and when that didn’t work, she promptly moved us to another identical room and made sure that the tv was working. We appreciate how quickly Rusty was able to rectify the situation. Well done!

Good value for the cost

When we got to the property around 4pm our room was not ready. The cleaning staff had us wait 45 minutes to finish the room and it was disgusting when we finally got in. The floors had gummy bears and lemons in the corners and under the cabnets. Their were "stains" on the furniture, the toilet was broken and wouldnt flush, the shower was broken and you couldn't get the shower to turn on only the bath as well as stains on the tub. The television was broken and had a huge line down it. There were handprints on the mirror and the kitchenette was dirty with baked food on the traps and filth in the sink. The bar in the lobby that was advertised on the listing was closed down and the gameroom as well! The ONLY good thing this property has going for it is the front desk manager named Rusty. She was fantastic!! She went up and cleaned a room herself and even though she was super busy, took time to move us into another room and make sure everything worked properly. She should be given a raise for all the hard work she does, she is the only one who cares about the property. The cleaning staff and owners should look for new lines of work cause this isnt it. The property was in disrepair and dirty and the owners obviously dont care about their business. The only reason I didnt give this place a 0 star was becasue of the front desk manager

The rooms were dirty, the furniture had stains on it, they tried to charge my card every night I was there, my key to my room was deactivated every time I went out the hotel, and even though the website said they do not expect cash I had to pay 100$ cash deposit or I wasn’t going to be allowed to stay even though my room was paid in full

In a pinch ok but dope order was horrible

The staff was wonderful. They tried in every way to make you comfortable.

Kim at the property refused to let me check-in on Sunday & called the police to force me to leave. I submitted a request to extend my stay via the Hawthorn Suites direct website. Kim refused to accept my 1p & 3p check-out request for my prior stay. First, Kim called my room#, didnt know my name, & rudely stated that she will not extend my stay at all, no way. She said the Hawthorn Suites website had nothing to do with their property (false advertising about room amenities). When i came to the front desk to speak with her she was about 4ft outside the front door smoking a cigarette and looking at her phone. I asked if she was the person that talked to me 'like that' & she said yes, with an attitude. I walked away. When I came back in the building i noted to her thst she's smoking too close to the front door. I clarified my earlier conversation with Kim & she further stated thst i could stay if i paid another full nights fee. Hef coworker pulked up while we were talking & asked Kim what was going on. Kim told the coworker, with am attitude, "it's nothing". I said it wad something & proceeded to pay the cost for another night for approx. 4 more hours stay. Kim/Jamie called the police on me & told them that her name was Jamie, the alleged GM. Kim made no effort to accommodate my need to stay a few more hours. She even refused to let me sit in the lobby b4 she called the police on me. She was nasty, unprofessional and prior reviews speak for themselves. A valued Whyndam member

Rundown buildings nearby lend to ant & rodent issues. Nice to have Crackel Barrel nearby. Kim at the front desk is rude, unprofessional & spends a lot of time smoking at the front door of the hotel. False advertising- most amenities on the website don't exist at this hotel & they refused to accommodate any paid late checkout. Housekeeping seems to do a pretty good job

Kid friendly

After we were given our room and asleep, our room was checked out to another family. They tried to get in at 4:45am. Woke everyone up. Nothing was done. In the morning none of our keys worked.

The elevator quit working.

The only negative is the sound from the freeway. Next time i shall request a room on the other side. It felt like a comfortable studio apartment. The room was large, clean and spacious. The included breakfast was good except for the hard tator tots. Check in/out was quick with knowledgeable and friendly staff.

First room we were given had not been cleaned. Beer cans all over, dirty room. Second room had holes in the flooring. 3rd room was clean. All 3 rooms had an old dirty red couch. It was gross. Don’t stay in this hotel. We have stayed in many Hawthorn hotels. This was terrible and disgusting

The staff was very friendly, room was very comfortable clean and good size.