The lobby, restaurants, pools, and water park are excelent. However, the guest room had many issues. Bathroom: No where to place soap in shower so have to hold in your hand or drop to the floor. They put no cup or glass to hold toothbrushes. When we arrived there was no shampoo and had to wait for them to bring some. They offer a coffee machine that is not plugged in and does not even have an electric outlet nearby. There is no coffee, cream or sugar in the room or even a coffee mug or cup to put it in. Since all the electrical outlets only offer the brazilian plugs, we had to buy adapters for all our equipment.

Really appreciate the Blue Park and pool accessibility.

The people in charge of customer service are extremely slow and inefficient at check-in and check-out. It is surprising how they do not offer to help when someone is free, besides they do not explain anything, they do not understand Spanish or English (I asked specifically this and the woman said no) considering that there are dozens of foreigners in that place. When we got to our room, we realized that it had not been cleaned or maybe other people were still there and we had to go out again to ask the reservation desk for another one. The facilities seemed average to me for the premium price they charge and the dinner options are limited. I had to go to eat at the MyMabu hotel next door to find more variety. The next day they told us that we could continue using the pool after check-out, but when we arrived at the pool we were surprised that we needed bracelets to do so, nobody explained it to us, we walked back 200 meters to ask for it again. Moreover, At evening the pools had a smell, I don't know if it was because of the large number of people. I don’t think I would visit this hotel again

Excelent to go with children and family.

The room had many problems. The tv, air cond and the dafe did not worked

The team is very rude, they don't help you at all. The room facilities are not typical of a 5 star hotel.

They are very short on cleaning staff

Poor hotel maintenance

Location was OK. Place is overrun with misbehaving children, and several guests (not staff) were quite rude. Our initial rooms were quite bad and it took until about 10:30 pm to finally get into some decent rooms for us and our 2 adult children. We would not stay there again, given a choice.

Good for family the rooms are old style.

Muy divertido para ir con familia

Good infrastructure. Poor check-in process: very slow, no towels, poor toiletries

horrible experience , not even a 3 stars level . dirty room , the bathroom was dirty , i found hair all over the floor . the bathroom instalations was so old . the hotel needs a remodelation asap. i told the front desk , and they all said they were new to the hotel , and did nothing . disapointing !!!!!

Great place to spend with family. The water is warm to get in at any time! Great food and very friendly staff. The rooms have a lot to do thought to fit in a 5 star hotel. The room smells musty, shower button falls off, the mattress needs to be changed. You can feel it has been there for ages.

An amazing fun hotel, great service and great swimming pools. Great service and friendly staff

Very nice facility easy to walk around, lot possibilities for kids and adults, close to shopping mall, and tourism atractions, close to Paraguay and Argentina frontier! But is very expensive eat there ! I expend 500 USD 5 days !

It was our 2nd time there. We love the pools. Excellent service. Good b-fasts. Upon arrival, there were a couple hundred people registering. All wore masks. But no social distancing by anyone, anywhere. It's Brazil. Nice shuttle to the airport. Helpful staff. We would stay there again

Service was way down thank expected for a resort. Room had issues to be fixed and no hotel extensions were working (concierge, room service and others). Worried on selling time sharing (they call "my home")

I really liked my stay in Mabu Thermas Grand Resort. Staff were super friendly and caring. Beautiful resort and very family friendly.

It was way too noisy as you can hear guests whispering at the hallway! Sound proof is really bad! Air conditioning works well, buy since by the time we visited was still winter, heater wasn't working! Need to upgrade the air system with working heater. Breakfast was fine but if you plan to stay bit longer than 3 days... Suggest get you breakfast somewhere else after 3rd day!