Overall Ratings & Reviews Best Western Capistrano Inn

Fine stop for a night but far from main attractions in town.

I stay in hotels a lot, over 100 nights this year so far and this was the first in my life that required a $100 damage deposit, that should be disclosed when making the reservation, there was considerable damage in the room when I checked in so took pictures and told the front desk in case there was any way I could be charged ( did a walk around like renting a car) A positive note the bed is actually very comfortable and looked ipgraded

We had a great stay overall small things for improvement would be the breakfast, potatoes were very dry and no flavor and our card keys were not consistently working , one of us got locked in restroom area during breakfast , overall great staff everyone was great and helpful we would stay again

Hard to find. Poor signage

Fast check in, room clean,

This is one of the better Best Western Hotels I’ve I stayed in! Very clean and professional and I was able to check in a little early without a problem. The room was nice and comfortable. Beds were great, and it was spacious. The morning breakfast was very good too with many options, not just continental breakfast stuff. I will definitely stay here again!

I know they were under reconstruction but a washroom would of been nice

Adjacent to busy, noisy freeway.

The attendant when I got there was not very friendly, the room was bad, the mattress, the sheets smell bad, there was a cockroach in the room.

Value was good to great for what we paid. Potatoes need work thooooooo

It did have a nice view facing the interstate that was cool

Could hear all neighboring room activity. Flushing toilets, showers turning on, tv's, barking dogs and had a cockroach in our room

We were extremely tired and still had 3 hours drive time to arrive at our destination. We saw the hotel in the side of the freeway and decided to spend the night. Best decision we have made. Front desk clerk was courteous at check in. Explained the amenities and gave us a room on the 1st floor as we requested. We hit the bed and conked out until 9am this morning! Breakfast had a variety of items to choose from. Highly recommend this hotel.

There were bed bugs in my room and my uncle’s room!

Breakfast and accesibility

Run down no frills hotel/motel. We used it to sleep for One night after attending a wedding. The walls were thin and lots of noise from large group of teenager boys staying above us. While everything was some what clean the place is really run down. I fell in the parking area and my knees were black from all the oil and loose tar/gravel when I fell. Other that the Mission Inn there are not a lot of hotels in the area if this hotel was renovated you could charge double what we paid and make it a better experience.

The staff were helpful. The room was clean the breakfast ŵas great.

Arrived in the evening and was greeted by Destiny. She got us all squared away quickly and helped us get set up with late checkout. She was super friendly, and helpful with us during our stay. When it's time for us to head back, we'll look this spot up.

Great

Very comfortable and clean.