Overall Ratings & Reviews Cheyenne Mountain Resort, a Destination by Hyatt Hotels

The staff are so friendly

Worth the price

It snowed and the steps to our room were not cleared.

Excellent stay. Property was top notch! We can’t wait to visit again in the future!

The beautiful veiw

We really enjoyed our time. The location is incredible. And several people were absolutely outstanding in customer service. Brenden, Esmeralda, and Raquel were friendly, professional, and kind. We were so impressed. Also, the brunch is delightful.

Everything was great

Excellent

Beautiful mountain views, friendly staff. Love it

Excellent

We booked third party and it wasn’t mentioned that the amenities like the spa need to be booked weeks in advance. The Jacuzzi tub in our room was nice, but the jets didn’t work. We called for room service for breakfast and left a message and never received a call back. The room was clean. 6/10

10/10 recommend

My family and i enjoy the amenities they offer. We love using the pool and also the basketvall court. It had a good amount of food options conveniently close by. The only thing we did not like, was how the ac in our room was not working and when we called the office they said the were going to send security to fix it sikce maintenence had gone home for the day. Well, after waiting over an hour and being passed midnight we decided to just deal with it and go to sleep.

The outdoor pool is amazing and heated to about 89 degrees so that it feels like a warm bath. The building and surrounding area are gorgeous and peaceful. The staff were all pleasant. The room was clean but the mattresses were broken down and in need of replacement. The TV didn’t offer streaming service login (so local channels only.) The price through Expedia booked weeks in advance was NOT a good deal. In the end, I paid about $150 more than a last-minute booking for the same room (including $25 to park my own car, and no breakfast). Overall it was lovely and I will definitely go again, but book directly and at the last minute!

Really nice property, clean room and really friendly and helpful staff! No pool towels at the pool and called housekeeping but no towels after an hour. Elevations restaurant was really good and they gave my son a complimentary dessert for his birthday!

Had a great time & resort was very nice.

Always a great experience here from service to dining to the area

Everything was perfect will be back soon !

I really like the hotel, I don’t like the resort fee and parking fee.

Fabulous time here