Room was very clean, breakfast amazing, pools and spa - great. One of the best places in Gran Canaria for sure!

Fantastic hols resort next to numerous restaurants and shops. Bicycle and car hire across the street for further explorations.

Absolutely a stunning property and resort!!

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Ok

Beautiful hotel that is huge. Be sure to check how far your room is at check in if you have any mobility issues. The pools are incredible. The food offer is vast - not entirely sure I’d go half board there again as it was too busy. Breakfast was ok

The rooms are very small, and AC does get very cold.

I booked a superior supreme view of front pool area. What I received was a room too far from elevators and very confusing to find. The view of pool was a little side pool. This was not what I paid for and no staff responded for my request to change. The property is nice but difficult for an older person to get around.

We stayed only 2 days and one night. Positives were a lovely big hotel with well appointed rooms and delightful shower and bed comfort. Loved the pools but it was extremely busy during our stay and we struggled to find even a single sunlounger even though four of us - didn’t feel great having to put our things on the floor to go for a swim. It was Gran Canaria day though so perhaps this was ann exception. Also parking had run out of space so we had to pay EUR25 to park across from the hotel in a general car park. Staff did not offer much information at check in and I felt like I had to keep popping back to ask for info, towels, where to go for half board meals etc. Bags did not all make it through to room and no one answered a few attempts to phone call through to reception so we ended up having to pop back to reception to ask. The grounds are beautifully kept and pools really special and we loved the styling of the restaurants but even there it just felt staff lacked training and finesse you get in other 5 star resorts. Eg waiting 7 mins to be noticed and seated in a restaurant that only had 4 other tables used and then having to flag for attention to get a spare plate even though they knew we were sharing a pizza. Food was tasty and was lovely to put on the champions league cup final but rather poor that twice they cut it off mid game and mid penalty shoot out as they were running to pre-programmed timing and it taking about 10 mins to get it back on each occasion.

The rook was beautiful as were the amenities. Breakfast was plentiful. Everything was clean and pristine throughout the resort. The bar had great service and we were helped with everything we needed.

The staff were very friendly and attentive, and addressed any concerns promptly. The grounds, foliage and pools are the most beautiful and are maintained in top shape. The buffet for breakfast and dinner are fresh, appealing and varied with a huge selection ! There are plenty of pool lounge chairs even late in the day. I recommend this hotel with highest marks and will return again soon to have another great experience !

The room was very clean and the rest of the hotel was marvellous. The staff was very accommodating. The variety of pools was impressive. The only thing that could have been better would have been if the outdoor pools would have been more heated.

A beautiful resort. Plenty of sunbeds. Very efficient service. Very friendly. Good quality food. Modern rooms.

Pools and seating areas excellent, buffet and restaurants excellent, large rooms

Staff were consistently rude and unapproachable to both myself and my wife, which completely took away from what was meant to be our honeymoon. At times, we were simply ignored, which is unacceptable at any hotel, let alone a resort of this standard. When we tried to book the spa, the staff there told us it was fully booked in a dismissive and borderline hostile manner. It didn’t feel right, so we checked with main reception, who confirmed there were actually spaces available. This means we were either misinformed or outright lied to. When we returned later that day, the spa staff looked shocked to see us, like they didn’t expect us to come back. Breakfast was no better. As it was our first time, we asked a few basic questions about seating and food options and were met with the same attitude, short, dismissive responses, or being ignored altogether. Staff were rude, avoidant, and at times spoke to us in a raised or abrupt tone. The hotel itself is clean and the facilities are genuinely very good, which makes the service even more disappointing. Aside from the cleaning staff, who were great, most of the team we encountered were unprofessional and clearly uninterested in helping guests. Overall, I would not recommend staying here. This wasn’t an isolated experience, other guests we spoke to had similar issues. It’s a real shame, because the facilities are excellent, but the service lets the entire place down.

The hotel is supposed to be one of the top hotels in Gran Canaria but is far from being the best. We paid for an ocean front room. Our room was located in the 5th floor of the main building which we thought was a good thing. The balcony door could be open or closed & the noise was the same. The shows started at 10pm and ended at 11pm. Awful noise until 1am. The room temperature can not be controlled by any guest. It is controlled by the property & set to 70o F. We were sweating every night & called the front desk who answered…”we can’t change the temperature for ecological reasons”. The pool service was pitiful. No waiters to attend any pool chairs. If you wanted anything you had to walk to one of the bars, if they were open, & wait forever to get service. The kitchen in all outside bars closed at 4pm even for snack/tapas. And no drinks around any pool bar after 5:45pm. The beach is not hotel front, you have a good walk to get to the sand. You can only get a dry pool towel between 10am and 12pm, they are closed outside those hours. We paid for breakfast included with our stay. One morning we had an early tour and they said they would prepare a breakfast to go. The bag we received left a lot to be desired compared to the breakfast buffet at the hotel. It had a cold sandwich with old bread & fruits that were starting to rot. This is the only hotel were I have stayed and the king bed only had two pillows for 2 people. We had to order two additional pillows. Stay elsewhere!!

Pools and garden areas are great; also near the beach and walking areas

Another amazing stay. Never been let down by this hotel, immaculately kept. Great for a relaxing break. Got upgraded at check it and loved our room with living room and sea view. Hotel was very busy but was still enough seating indoors and outdoors. Only criticism to note on this occasion was changes to breakfast. Felt there was less options than previous stays and a lot of staff training. Coffee in coffee pots were cold. A lot of staff in training and some not well guided. Will definitely return and highly recommend for great holiday

the bathroom items not always replenished. no towels one day..awful view

Great outside facilities but the place itself ( rooms, corridors, buffet area) are big but unappealing.