Las Torres Gemelas Acapulco

Explore Las Torres Gemelas Acapulco
7.4
Pleasant
From 1,007 reviews
Cleanliness

7.4

Room Comfort

7.0

Service and Facilites

7.6

Traveler Reviews Las Torres Gemelas Acapulco

Number of reviews per page
20
40
Top reviews
William
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff was very nice, location was perfect .
Eduardo
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good service great view from the room
MIGUEL
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Poor customer service. The hotel really needs updating
Maria Cristina
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Everything was great
Liliana J
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The seevice is excellent. Thank you.
julizaa
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

el personal del lobby ..no se ponen de acuerdo con las reglas del hotel.cada quien ponen sus reglas..siempte hiba cada año.pero esta es la ultima bez que voy
Luis
icon-Leisure
Leisure
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The property had a great view of the ocean. Other than that, it was horrible. Room was dirty, bathroom was filthy. They gave you only 2 towels for the shower and the were really small where 1 person needed both to dry up. No hot water. Power went out every other day. Remote for tv and AC had to be returned personally to front desk or you'll get charged for them. No iron in room. When askef for one, was told I would also be charged for iron unless returned personally to front desk before checkout. Site said free breakfast was not true. No free breakfast, they sold you breakfast. I understood it wasn't a expensive hotel, but 3 stars should not be the rating. 2 at best. 1.5 more likely. Only use of money is a issue and you only plan on sleeping there. Would not recommend for any family and anyone not familiar with area. Room was not comforting and staff was not friendly. Staff Looked annoyed if you asked for anything like more towels or the iron that wasn't in room.
Read More
Liz A
icon-Family
Family
2.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Unfortunately we got room 1008N with no hot water maintenance was called 3 times they finally came didn’t do anything but just checked and said they will be back never heard back from anyone my kids got sick was not able to shower with hot water also they have a cover in the ceiling that looks as if someone is watching you the cover kept on opening with no wind at all in the room since my kids were sick we didn’t use the air conditioner didn’t open the balcony doors since hot air was only coming in, terrible room if you can refuse it do it don’t recommend at all scary situation feeling someone is watching and they don’t help you or assist you
Read More
Alex
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Ab
Erika
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

We enjoyed our stay at Las torres gemelas. The site is still in construction but it didn't bother our stay.
Sylvia
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

The beds were horrible. They send me to 3 different rooms all dirty. One of the rooms with cockroach
Rodrigo
6.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Todo se mira viejo las sábanas ya no son blancas las toallas muy percudida to muy mal una de las de servicio entraron al cuarto de mis suegros y no tocaron
David Jesús Barreiro
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Nice place and kind staff. The view from the room was gorgeous. The only downside is, it's still undergoing remodeling.
Cesar
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Relaxing and a good place
Edgar
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The only problem they don’t have wifi
Jacqueline
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Amabilidad y cortesia
Alejandro
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Todo bien excepto que les recomendaría mantenimiento en las habitaciones porque los muebles están muy descuidados.
Carlos Federico
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Great location
Giovanni
icon-Leisure
Leisure
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

the place needs a major uplift
Lucely
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Nice, clean
Number of reviews per page
20
40