Overall Ratings & Reviews Holiday Inn Express & Suites OLIVE BRANCH by IHG, an IHG Hotel

Really nice

Everything was good

I was not satisfied with my recent stay. The room phone didn’t work, the ironing stand was broken, and the TV remote wasn’t functional. The white bread at breakfast was never refilled during my stay. Most disappointing of all, the pool was out of service for three days. I stayed for 6 nights please change bed sheet and not just tight it. Overall, the experience did not meet my expectations. Good thing is they provide personal hygiene amenities if you forget any.

The lobby was great, smelled good, clean, updated and the staff was friendly, but from the elevator on smelled musty, their was mold around the tub, weren’t totally positive that the sheets were clean and the pool was green.

The bathroom was extremely dirty i saw water bugs crawling in the hotel and outside the hotel the pool looked dirty they would leave food in hallways for the entire day

Enjoyed my stay. The suite was nice

Clean rooms and a friendly staff

Staff is super polite, great property, economical

Pleasant!! No problems, clean rooms, comfortable beds.

Loved the room; it was clean and the beds were very comfortable! Staff was very helpful and nice. The breakfast was great!

It was good. Very pleasant service. The floor however felt like it was going to fall through on the 3rd floor.

Really nice hotel, great service, front desk friendly.

Great

The AC wasn’t functioning properly and the room was very humid.

Only problem was AC didnt seem to cool enough!

Breakfast was amazing! Staff was extremely friendly and professional! Room was exceptional!

Unfortunately I booked because I needed space for a group of 5. It was so dirty. The walls were filthy with brown and orange stains . We didn’t want to shower. We woke up early and drive over 3hrs back home, for a proper shower. You should value your property as if it’s a 5 star hotel, and only hire staff who feel the same. I don’t care that’s it an holiday inn, I would be known for the cleanest holiday inn in the city. Also, someone was parked at the front door smoking weed when we returned . Never again.

Close to food and gas

Customer service was great

Always a friendly face and a friendly greeting.