Staff- great Food- mid Room- outdated Resort- really outdated Pool- great Beach- good

Le falta animación, musica

While I love Cancun and will return to the area, I will never stay at this resort again. It’s fine for middle-aged travelers with young kids, but if you want an adult-friendly trip with good service, look elsewhere. The Service & Check-In Check-in took forever with only one person working. Worse, the staff was completely unwelcoming. As a Black traveler, it was disheartening to experience such a stark lack of warmth right from the jump. Immediately after, concierge pressured us into a timeshare presentation. The Food & Drinks (Major Letdown) The food was not good and lacked flavor. There was zero authentic Mexican food. The buffet catered to standard American fast food (pizza, chicken fingers, generic Asian dishes). Ironically, the best food I had all trip was off-site during an excursion. The all-inclusive package felt incredibly restrictive. Drinks were watered down, and the 3 resort bars only serve alcohol from 10:00 AM to 6:00 PM. After 6:00 PM, you have to order room service or sit at a restaurant to get a drink. The Resort & Rooms Navigating the property was a hassle. The elevators are tiny, slow, and only on the far corners of the resort. While the bedroom was spacious and decent, the bathroom was beyond tiny and suffocating. Outside of the pool and beach, there is almost nothing to do. The resort amenities were completely underwhelming.

I just returned from a five day trip to the Royal Sands. It absolutely exceeded my expectations. We booked an oceanfront room for a family of four. The room was huge, spacious, and comfortable. The views were breathtaking! The housekeeping staff did an excellent job of turning over the room and keeping the refrigerators stocked with ice cold beer, pop, and water. The new waterpark area was an awesome addition that my children, ages 6 and 10 enjoyed. At the chat hut swim up bar Pedro is the man! He hustled all day long and made sure that everyone always had a fresh beverage in front of them. He always had a smile on his face and knew what everyone’s favorite drink was. I can’t thank him enough for his service while we were there. The Hacienda Sisal restaurant was pretty good, but honestly, we preferred the breakfast buffet at La Veranda, and lunches at the char hut and phase one pool grill where there was barbecue and steak sandwiches. Overall, our trip was fantastic and I would absolutely go back to this resort next time I’m in Cancun.. I can’t wait to return.

The resort is beautiful, clean and the staff was very friendly and helpful. I wasn't a fan of the buffet but breakfast was good. My entree (fish) at Club Bistro were tasteless and dry. The apps was good. I've also never been to an All-inclusive with surcharges for certain food items including specialty drinks!!

Staff was very knowledgeable and welcoming

We had a great time

We had the double room which was great for a family of 6. Room and balcony were huge. Property was very clean and had ample food choices. One semi negative thing was reserving your seating around the pool. People were out there by 5:30am for the prime spots. Policy states you can only save seats for an hour but that's not enforced.

Bonito lugar buen servicio sólo el piso resbaladizo

Food was great, they merge 2 buildings which it can be confusing at times S, but overall great place

Nice resort with a great ocean-view suite and friendly atmosphere. The biggest downside was the aggressive timeshare sales efforts. Also, getting reservations at the restaurants that require booking was extremely difficult as a non-timeshare member, and it appeared that members received priority access. Potential guests should be aware of this before booking.

Great family resort!

This place would be much better if they had more people working to accommodate the number of guests. They probably cater more to the people who have timeshares and not regular guest.

Are room mini refrigerator never had any beverages or WATER. We called the front desk and still no one came. I had to buy bottle water . Very disappointing.

Did not like the availability of the few restaurants that were offered to all inclusive guests! I never got to eat at the sports bar because it was closed due to weather (whatever that means), it was used for other reasons or it was closed!! There was only one restaurant that was available besides poolside and room service! However staff member Brenda was awesome. Thank you

The staff is wonderful and always accommodating. This is our tenth year going to the same resort. We love and recommend to families with kids all ages. They also have a completely different section for those wanting a quieter experience. Like ve and can’t wait to go back again next year!

This was our first time visiting Mexico, and staying at the Royal Sands in Cancun made it an unforgettable experience! The resort was beautiful, and the overall service was outstanding. One thing we really appreciated was how clean and well maintained everything was. There was always someone working hard to make sure the resort stayed neat and spotless, which made our stay even more enjoyable. A special shout out to the Phase 1 pool staff; Pedro, Irvin, Miguel, Facundo, and Wilfredo for their amazing customer service and quick attention. They were always friendly, helpful, and made our time by the pool even better. The room service was also 5-star. Anytime we needed something, whether it was water, food, or an item for our room, it was delivered quickly and with great service. Our first trip to Mexico was a wonderful experience, and the Royal Sands played a big part in that. We would definitely recommend this resort to anyone visiting Cancun! One small downside was that the bar didn’t have music playing consistently. There were long periods without any music, which made the atmosphere feel a bit quiet and lowered the overall mood. Having music throughout the day would have created a more lively and enjoyable experience. Other than that everything was good in our opinion including drinks and food. The taco cart on Fridays is AMAZING best taco we had.

The property was super clean throughout and there seems to be someone always cleaning. The buffet had large variety and offered something different daily. Pool and beach were clean and offered plenty of seating and umbrellas.

Overall it was very nicely kept. I think the good in the buffet could’ve been better. But dinner at the Sisal restaurant was delicious!

Lo que no me gustó fue los desayunos siempre lo mismo Lo que más me gustó fue la limpieza