Friendly staff , clean rooms. Nice location.

Perfecto para estancias en Alcalá de Henares

Satisfied guest

Habitaciones limpias y una zona muy bonita. La ubicación es más alejada del centro de Madrid pero vale la pena.

Every thing was perfect

It met our needs in a reliable friendly way.m

Staffs are very nice and friendly but, the area is a bit far from main city.

The overall experience was great. From the staff to the food, everything was excellent. I will stay again.

It is a very nice hotel. However you need a car. If you are a leisure traveler looking to explore Madrid, this probably isnt the place for you. It is a nice property with a very nice breakfast buffet. The front desk staff were very helpful.

Excellent except for a design concern in that the bathroom door does not shut tight. Odors can escape. The frosted bathroom door is not appropriate for every occasion. Not all guests sharing a room are intimate couples!

Staff at reception were awesome. Breakfast was good with a wide selection to choose from.

Excellent hospitality, excellent customer service on the front desk team.

Such a great hotel, rooms are lovely, staff are super friendly and in a great location for both airport and travelling to the city. Will stay again!

I especially like the front desk staff, they are always helpful and nice.

Very good service

I liked the neighborhood, the property is located about an hour from Madrid. We had a problem with our safe but was fixed on our return back to the hotel. Housekeeping did a good job. As someone who works in a hotel, the front desk should understand that foreigners need extra guidance and explanation, not look frustrated. I’m a Spanish speaker, so communication was not a problem, the attitude was.

Great stay. Helpful staff.

The staff was excellent and the property was very clean.

For than the property it was the friendly and professional staff that makes this place special.

Great shuttle service, room was clean. Bathroom was spacious.