The room we were staying, the decor was tired - not worthy of a 4 star hotel unfortunately. Upon arrival, wardrobe door was hanging off hinges, the wifi receiver box was hanging of the wall - room was also very dark. Pointed out wardrobe door to concierge and they had it fixed the next day, but should have been done before guest arrival - tables in hallway tired and peeling off. The staff was friendly though, especially in the breakfast room. Breakfast had a good choice.

Breakfast could be improved. No Pastries on offer

Comfortable spacious room. Friendly staff. Big comfortable hotel.

Breakfast was good. Rooms are poor quality, very old. Things broken in the rooms and nothing staff can do about it but say sorry. The spa is good but restricted to just one hour and also restricted to just the pool, can’t use the nice spa pool without paying another £70 per person per day so be aware of that. The hotel location is good, walkable to the park and ride and each to get into the centre etc.

Always a fantastic stay at Ramside 👌

Fantastic from check in to check out. Very clean in all areas of the hotel. Fantastic food. Friendly staff. Great facilities

Great stay

Great spa facilities the food was great very relaxing and informal staff always happy to assist and very pleasant all round

The shower was the worst shower in a hotel I’ve ever had. Quite disappointed in this key function of a bathroom, whilst away from home. Would not look to book again

We booked a superior room having selected the hotel as a ‘pet friendly’ destination. However, on arrival it became clear that the hotel is (at best) pet ‘reluctantly accepted’. Pets are not allowed in any public rooms and only standard rooms are available for guests with pets. The standard room, was reasonably spacious with a large double bed and bath. However, there was no fridge in the room and only plastic tumblers provided but no glassware at all. The disappointing experience was alleviated by some wonderful staff who did their best to mitigate the problems to the best of their abilities. Since we were unable to take our breakfast in the dining room, as we were informed that unless caged our dog could not be left alone in the room, we offered breakfast in bed at no extra cost. Overall, despite the best efforts of the staff, the hotel can not reasonably be described as pet friendly and that is reflected in our overall rating.

Great facilities, great food and lovely staff. Comfy beds and spacious rooms

Great facilities, friendly staff and excellent food

Great facilities and friendly staff, rooms in the old part of hotel could use some updating

Room clean, better coffee would have been great

Clean room,very helpful staff and the fusion restaurant served us the best asian meal ever

Lovely room loved the sports bar and great staff

Hotel was excellent our meal in the restaurant was disappointing. We were seated at 7.45 ordered within 10 minutes our starter arrived within minutes. We were not served our main courses until 9.15 and this was only after we informed a member of staff that we had not been served

Lovely hotel! Gorgeous room, massive bathroom! Spa was lovely. Will definitely return.

good servie and quality of food

Facilities were brilliant, food was lovely and staff were great enjoyed our stay