awsome

Great place. Good food. A bit outdated but they seem to be working on that.

Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!

Room wasn’t cleaned even the switched room had blood stains on the sheet. Service was very average and food was okay

El staff muy amable, solo mejoraria las ofertas ya que los creditos que se dan no se pueden gastar en todas las actividades.

Clean room and the secustomer service

El hotel es bueno pero esta en mantenimiento y la habitación tenia humedad eso hizo un poco desagradable la estancia el resto todo bien

Fighting in the hallways late at night. Air conditioning could not get under 73 degrees. We had no hot water one day. Very very small red bugs in our room. The food at some of the restaurants was just passible. Some restaurants were very good. The staff was very excellent.

Transportation is definitely the biggest one, great service, friendly staff.

5 star

Food was horrible except for the French restaurant. Liquor was watered down. Most rooms had broken bathroom and closet doors and Bed sheets were stained. Ugh, I could go on and on!

Excellent

They had good night show and pool entertainment for the entire family.

Unique customer service. Didn't like the food at "The Market" buffet that much.

We have been to this property three times before and we had an amazing time. they have upgraded some of the restaurants and they are even better than before. their shows were also upgraded the activities; the whole experience was extremely good.

Amazing

solamente no tuvieron cuidado en los baños de los lobbys no limpiaban seguido

Una gran felicitacion al Equipo del restaurante Italiano Ciao, la energia, la simpatia de sus trabajadores, el sentido de pertenecia y amabilida excelente, su Chef Agustin un gran conocedor de las tecnicas de cocina, Sabor, olor, presentacion y el gran manejo de los tiempos...Les envio un cordial saludo...y un monton de agradecimientos...Gracias

Wonderful installations, settings and service! Ideal for family reunions with all children - comfort, good food and activities for everyone, at times in group or at times alone.

We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.