Overall Ratings & Reviews Dunalastair Hotel Suites

This visit was unique. Beautiful modern hotel that is incredibly under staffed. Restaurant was good, but again, under staffed. I think there is/was an ownership transfer recently. Additionally, it is not in Pitlochry. It is 20-30 minutes west. Beautiful area! Small town on the loch with trails, a bridge and a cool waterfall. Over, a good visit.

The hotel was fabulous and the staff could not be faulted for their professioalism, friendlieness and helpfulnesd. Best place we have stayed in the whole of scotland.

Arrived for a friends birthday Was quickly checked in and asked to pay. After paying we were told there is no restaurant available and possibly no bar due to hotel going into administration. Due to the location there is no other options around for food so we asked for a refund. This wasn’t possible. Thankfully after a lot of back and forth with the hotel, I was issued a refund.

Lovely place to stay, only thing they don’t tell you is it is £100 a night that you get back after your stay.

The hotel was a jewel in Scotland, very well laid out and the room was amazing. I would definitely stay here again.

Friendly staff good servise

Charged £100 when checking in. Not noted anywhere when booking. Couldn’t really understand what the staff were saying behind reception. From what I understood we were told no room service even though this was mentioned on the website. Breakfast included is poor which led us not to even bother. Apparently a 5* hotel. I’ve went to 3/4* that were way above the standard of this hotel. Dirt in places. Chip marks on the furnishings. Room needed a paint. In our last night, someone walked into our room and when they realised we were in there took off. Fire alarm went off 3 times for no reason. I honestly couldn’t with a clear conscience recommend this place to anyone. A waste of money and a real shame as the area is fantastic.

Check-in took a while. Bed was described as king-size when booking, but it was actually a queen-size, which was disappointing.

Lovely place to stay however on website states 24 hour room service which we found out isn’t offered during your stay.

We loved our stay at Dunalastair. It was quiet (we had only 2 other guests while we were there) and had the restaurant to ourselves both for dinner and breakfast. The amenities were excellent and the rooms were comfortable. We would definitely stay again.

Staff were so helpful. Hotel is immaculate and in extremely pretty location. Cannot fault it in any way. Rooms excellent and the staff would help with anything. Will definitely return.

Very nice to look at. Clean & comfortable, feel we should have been made aware of it being in administration. So we could have made decision whether to stay or not only 4 staff in total 1 waiter 1 cleaner 2 front of house. No bar is available anymore. Menu was very short.prices for food expensive considering how poor the quality was, hummus served with homemade bread ( bread was cheap sliced ) chicken supreme was overcooked served on tin sweetcorn and broccoli. Madeira sauce was cream & Madeira wine which was awful, homemade chips were cheap frozen chips. Burger & chips, brioche bun defrosted to order or stale take your pick. Frozen chips brown lettuce. Not edible & olives not fresh bill was £74.00 give or take, first time I’ve gone to bed hungry after 5.5hr drive.breakfast was available but for another £30 for 2 no thanks not after worst dinner you can imagine. On average we go away 15/20 times a year. This was worst food experience. Did tell receptionist but not interested as in administration no discount offered. Such a shame. Pictures on hotels.com show beautiful food but most facilities including good food not available

Disappointing stay! We asked to move room after checking in but only downgrades and unsuitable rooms (separate rooms) were available. Booked a Stable suite hoping that this would be ground level as we travelled with our baby. It was not suitable for a pram/ baby with lots of stairs up to the room. More information could be added to the website to help with room choice. We had a strong smell of damp in the suite’s bathroom which gradually was noticeable in the main area. Concerning as we travelled with our baby. Suite is average - felt tired and sparse. Near to no natural light so felt gloomy and was not big enough for three adults. Blind broken, table with chips & kitchen set up is basic and not properly considered (cups & items but nothing to dry these). Dinner was expensive and not worth the price paid. Air fresher is pumped throughout the hotel, beautiful but was completely overpowering. Breakfast upgrade was extortionate and again average quality. Staff were really helpful, building was really beautiful & immaculately clean. Location was great. I feel the hotel misses the mark for luxury & would say more like 3* with a lot of potential if better attention was paid to issues. It feels like it is sold as a formal, upmarket hotel with great dining but furniture/ everything inside is not of that standard. I contacted the hotel privately with feedback but no response after nearly two weeks.

Just make sure when you check in you have enough money for deposit. I have had 4 nights, I needed £400 deposit. Just bare in mind - £100 deposit per night. Internet went off on our last day that was due to bad weather. TV didn't work. Otherwise, everything's excellent. Nice people. Locals were amazing. Refreshing.

Really enjoyed our stay.i was like WOW when we went into the room never stayed anywer so beautiful.was luxury to me

Shower drain blocked, 2 days, not even an apology. No cooked breakfast included, no prices on any food menus. On arrival we were told only booked for 1 person and had to pay extra £40. I would Not recommend this hotel although the Kinloch hotel just up the road was where we ate and the ambience was excellent, the staff told us they had heard a good few people complaining about the dunalister, I don't normally write reviews but I'm so unhappy about our experience I thought I would hopefully help someone avoid this place. We were meant to be celebrating our engagement but we've booked another hotel for tomorrow so we will try and put the dunalister behind us and pls remember it's not a cheap hotel, we were so disappointed. If your looking for a Scottish experience then the dunalister is Not it,

This is a well runnestablishment. Very comfortable, calm and relaxing. Will be back again.

Manager said continental breakfast included. Next morning, while dining, she rudely tried to collect 8.95 lbs from each of us. We had yogurt and coffee, then left.

Easy check-in, friendly staff and the food was amazing. There was no A/C but the window did open. The restaurant staff was a pure delight.

Wonderful hotel. A gem of a find in a beautiful location. Very helpful and attentive stafff. We all had an amazing trip.