Overall Ratings & Reviews NH Collection Mexico City Reforma

Default place to stay for quick trips to CDMX. Super central, amazing staff, great breakfast and comfy rooms.

We had to leave the property because first we were put in a tiny room, and then moved to ‘a better room with a terrace’ but the room was dilapidated- the shower gel had the cap broken off, the hair dryer had a sticky handle, the room was plastered but not painted, there was a hole in the terrace floor, and the room had an ironing board but no iron. The front desk manager was kind and after seeing the photos they dis refund our money. I loved staying at NH Guadalajara, but this was absolutely not up to the standard. Other than the bar, we went there first and it was perfect.

I’ts was good

Close to the centre of the city with walking distance to all nearby attractions. The pool was heated, and wished they had a hot tub since the weather was chilly in July. Overall staff was pleasant and very helpful.

Staff was incredible helpful . Really great service.

Amazing stay! The staff was incredible and the hotel as always is nice clean and in a great location. We came to check out a new cocktail bar called Kaito nearby and wanted to stay walking distance, the NH was perfection.

Very convenient close to everything Recommended

I stayed for 1 night in the hotel, and faced no issue. Everyone was friendly. The hotel is located at an excellet location. The room was clean and tidy.

Excellent stay!!

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hotel was way nicer than i thought it would be! rooms were clean and modern and the balcony was great. impeccable room cleaning every morning. i think the hot tub wasnt working for the week we were there but that would have been nice to have. gym area could use a refresh or some extra equipment but otherwise that was great to have. great location to roma norte and the other trendy neighborhoods.

Nice Frienly for the lgtbq community

The gym was an added bonus.

No me dieron habitación que tenía confirmado y no pude hospedarme fue una experiencia mala

it's Ok

After a long flight we arrived at the hotel and they cancelled our booking without notice. They said their hotel was fully booked. Mind you I booked the room 3 months in advance. Luckily we went to a nearby hotel and booked a spacious room with better service.

The staff at this hotel was so friendly And welcoming, Especially Jesus from the front desk He walked us to our room and explained all services. He Was so helpful and welcoming. I had forgotten My toothbrush and the hotel provided a new one. The hotel is located in such a good area for coffee bars, and food . Will be coming here again

Overall experience was great but the front desk staff were rude at the end of our trip.

Nice location, close to many dining options, friendly staff, I'll stay here again should I ever return to CDMX

The staff was so friendly