Todo queda muy lejos

The property is great overall and the food was amazing. The extra preferred package was not really worth it but overall it was a very nice experience.

Pool, daily activities, and night shows were enjoyable. Wish I didn’t need to purchase a floaty for the pool, thought it would be included. Overall enjoyable

All good But need better air conditioning and updated bathrooms

Staff was amazing like ABSOLUTELY amazing , food was amazing in every restaurant, so many activities to do. The only thing me and my gf didn’t like so much was the fact that we had to ask them multiple times to clean our room and give us extra towels, slippers, water, or change the bed sheets. Otherwise, everything was so perfect especially the restaurants and the buffet ( it had a lot of variety of foods and very clean)

The property was very nice but a little dated. They were doing their best to update and not disturb guests to much. The food was good not great , the French restaraunt being our favourite. The amenities ( water slides, etc) were awesome for kids and adults. I would come back

Excellent!

Excellent property and happy place to stay and enjoy . Highly recommended

⭐☆☆☆☆ We had a very disappointing experience at this hotel and cannot recommend it. If you are coming for the ocean, be aware of the heavy seaweed issue. There was a large amount in the water, and it wasn’t properly cleaned until the last days of our stay. Even then, the smell was strong and the water remained unusable. We didn’t go into the ocean even once. The food was very average — nothing special and sometimes not even tasty. We mostly ate at the main buffet. As Preferred Club guests, we didn’t see any real benefits. Access to certain areas, like the adults-only rooftop pool, required an additional upgrade, making it feel pointless. Rooms are outdated and clearly worn — furniture is damaged and needs attention. The main reason for the 1-star rating is a serious situation. We came for a wedding, and the bride got food poisoning from the hotel. She was extremely unwell, fainting, and could barely stand. Despite this, the staff made no accommodations, refused to adjust the schedule, and offered no solutions. The ceremony went ahead, but she was taken to the hospital shortly after. Management showed zero empathy or follow-up, even the next day. Overall, this was an extremely disappointing experience, especially for such an expensive resort.

Spent seven days at Dreams with my daughters & a friend. The rooms were always clean, the food was excellent, loved the nightly entertainment & the staff were very friendly. It was unfortunate that the beaches were full of seaweed & unpleasant to walk on. I would recommend that some rules be posted regarding reserving chairs. There appeared to be unnecessary drama on several occasions. Overall, I would highly recommend Dreams Sapphire!

Food was terrible. Hard to find anything to eat!

The place is gorgeous,

Stayed at the Villa. This was the best part of the stay. Having our own private pool was great as the kids went in and out all day. The villas itself was amazing! Felt like our own little home. The pool and rooms cleaned daily. The only bad thing about staying at the villa is that there is no ocean view and it is very noisy during the day due to a lot of construction going on in the area. With the Villa, we Got complimentary Cabanas by the pool which was nice and your own butler to serve you. Food at the buffet and blue water was excellent. The kids club was very underwhelming. the facilities overall seem a bit older. Mini golf was a 2/10. The entertainment at night was top notch. The pool was nice, spacious. Beach was very dirty and barely anyone there. Not the place to go if your expect to get in the beach water. Overall it was a decent stay.

The staff was excellent in every way. Our room was nice but needs some updating.

This is not an all inclusive resort as it states. Most amenities are not available unless you have a membership with the hotel. The special restaurants prioritize members ,large tanning beds are $100 dollars per day. Rooftop pool is only accessible to members. They walk around offering coconuts for $9. Basically felt like a New York hotel. Spa treatments were priced as New York prices as well. Pools close early. Hotel overall is very Americanized didn’t really feel like Mexico. If you’re looking for the Mexican culture this is not it.

Alex did not greet us kindly. Everyone in our party including our teenage kids picked up on his demeanor. When ask about my VIP status he said Expedia did not call to notify the hotel. I had to show him conversation I had woth Expedia from 2 months prior asking about Preferred Club. I then had to email a screenshot to Alex so he could forward it to the manager. We were not offered a room upgrade but given Preferred Club. Such a disappointment. Don't get suckered into touring Dreams Natura. Sasha said 90 min and it took 3 hours. We used the vouchers for massages. The spa facilities and the staff were lovely. FYI Sasha said that because we were not in a Preferred Club room we couldn't get the better deals. The Preferred Club pool looked great but our son who is 6 foot 3 wasn't allowed in because he is 15. The pool concierge had me walk down to the (not so nice) P Club lounge to ask a manger for approval to let my son in. He said no. I pointed out how they considered him an adult when we booked the massage and when we looked into an excursion but he said no. Our family of 4 and the couple that joined us agreed we will not return.

We visited this resort for a destination wedding and it was hands down the best wedding I've ever attended. The rooms were clean, had ample space, and the beds were comfy. The main pool was huge and the entertainment staff were great! There were several bars and restaurant choices so there weren't any long waits. The staff was very friendly and accommodating. I will definitely return in the future.

Loved loved loved everything especially the food and the staff at the buffet! Horrible staff at Himitsu restaurant! We waited 40 min with a pager then went back after 1&1/2 hours and they seated people ahead of us because they gave the host $20 & security was called when my husband called him out! Bianca made everything amazing after we spoke to her!!!!!

Enjoyed our stay everything was perfect

Amazing property, staff was unbelievable and went the extra mile for me